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Buckland · 2 days ago

Operations Training Specialist

Michigan, United States

Full-time

Onsite

Mid Level

3+ years exp

Buckland is a customer-focused company that has been enhancing global trade for over 70 years. They are seeking an Operations Training Specialist to identify regulatory changes impacting the brokerage division, educate the operations team, and document changes in work instructions and standard operating procedures.

Freight ServiceTransportationWarehousing

Hiring Manager

sel Menghsha

Responsibilities

Identify training needs by evaluating operations employees’ strengths and weaknesses, develop and maintain in-house training programs in conjunction with the Quality and Operations Manager

Prepare teaching plans and material and update annually as required for in-house training

Educate new and established operational employees on related regulatory functions of their work along with proper use of software applications from different shifts and locations in conjunction with Supervisors

Direct structured learning experiences and monitor results by reporting employee errors

Assist with special projects and QW UAT when required

Keep abreast of CBP and PGA regulatory changes that impact analyst training or application functionality

Good written and verbal communication skills

Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook

Demonstrate your meticulous attention to detail by ensuring accuracy and decision making

Driven by results working in a fast paced environment

Maintain a well-organized calendar to balance meetings, tasks, and future initiatives

Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively

Qualification

Certified Customs SpecialistTraining program developmentRegulatory knowledgeAdvanced MS OfficeProblem-solving skillsCustomer supportWritten communicationVerbal communicationAttention to detail