Champro · 1 day ago
Design Support Specialist
Bannockburn, IL
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $22/hrChampro is a privately-owned sporting goods and apparel manufacturer with over 30 years in the industry. The Design Support Specialist will act as a liaison between customers and the design team, ensuring a smooth custom apparel process through effective communication and technical support.
ApparelConsumer GoodsFashionManufacturingSports
Responsibilities
Serve as the primary point of contact for customers needing design assistance
Engage with customers via phone and email, providing guidance on design options, file requirements, and order updates
Assist with design-related inquiries, modifications, and troubleshooting
Resolve customer concerns, including product defects, with professionalism and efficiency
Document and relay customer feedback to internal teams for process improvement
Build and maintain relationships with frequent customers, offering proactive support
Modify and finalize artwork using Adobe Illustrator and InDesign based on customer feedback
Ensure accuracy in proof revisions and maintain clear records of design changes
Collaborate with internal and remote design teams to ensure seamless execution of orders
Learn and adapt to new design software and production processes as needed
Listen to customers to fully understand their needs and provide tailored solutions
Educate customers on design best practices to optimize artwork for production
Deescalate and resolve issues in a professional, customer-first manner
Identify trends from customer feedback to enhance service and design processes
Qualification
Required
Strong verbal and written communication skills with a customer-focused approach
Ability to build rapport and create a seamless, positive experience for customers
Detail-oriented with strong multitasking abilities in a deadline-driven environment
Interest in apparel design and basic proficiency with Adobe Illustrator/InDesign (or willingness to learn)
Coachable, resourceful, and solution-oriented with a passion for customer success
Benefits
Medical
Dental
Vision and life insurance
Short-term and long-term disability
401K
Profit Sharing
Paid time off
Holidays
Reimbursement toward gym membership fees
Company
Champro
Champro® is a manufacturer of sports equipment and apparel and distributes via sports specialty retailers.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Augustine
VP of Operations and Supply Chain
Wilson F. Hunt, Jr.
PRESIDENT
Recent News
Sports Business Journal
2025-10-29
Sports Business Journal
2025-10-24
Company data provided by crunchbase