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Regions Bank · 1 day ago

Technology Services Supervisor

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$88K/yr - $114K/yr

6+ years exp

Regions Bank is dedicated to providing a performance-driven environment where associates can build their careers. The Technology Services Supervisor oversees the daily operations of a Technology Services team, ensuring compliance with processes and facilitating problem resolution.

BankingInsurance

No H1B

Responsibilities

Leads a team of associates providing support in one or more areas within technology services

Plans, directs, supervises, and evaluates workflow to meet operational requirements

Ensures the team operates in compliance with departmental processes, policies, and procedures

Coordinates referrals between various technology departments to facilitate quick resolutions for requests

Facilitates problem resolution and ensures little or no impact occurs and minimizes impact

Monitors issues and keeps senior leadership updated

Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications

Qualification

A+ CertificationCertified Help Desk ProfessionalLeadership experienceTechnical expertise coachingMicrosoft Office proficiencyAnalytical skillsCustomer service skillsInterpersonal skillsOrganizational skillsTime management skillsVerbal communicationWritten communicationSelf-motivation

Required

Bachelor's degree in Computer Science or a related field and six (6) years of related experience

Or High School Diploma or GED and ten (10) years of related experience

A+ Certification for Those Positions On The Desktop Service Team

Certified Help Desk Professional (CHDP) for Those Positions On The Help Desk Service Team

Ability to enhance the technical expertise of team via coaching and development

Ability to learn additional systems as needed

Ability to manage and lead a team

Excellent analytical skills, detail oriented, and customer service skills

Excellent customer service skills

Excellent interpersonal skills and ability to interact with all levels of management and associates

Excellent organizational and time management skills

Familiar with a variety of the technology concepts, practices, and procedures

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

Strong verbal and written communication skills

Strong work ethic and self-motivation

Preferred

One (1) year of leadership or supervisory experience

Relevant certifications (i.e. HP, Lexmark, Cisco, etc.)

Sec + Cert is preferred

Benefits

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Company

Regions Bank

Glassdoor3.6

Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services.

Founded in 1971

Memphis, Tennessee, USA

10001+ employees