Flexcar · 1 day ago
Inbound/Outbound Operations Coordinator
Auburn, MA
Full-time
Onsite
Mid, Senior Level
$30/hr - $32/hr
3+ years expFlexcar is a dynamic startup in the mobility sector, pioneering a new category in the automotive industry. The Inbound/Outbound Operations Coordinator will oversee vehicle preparation, lot flow, and delivery operations, ensuring high-quality standards and member satisfaction through effective team management and vendor relations.
AutomotiveCustomer ServiceRetail
Responsibilities
Masterfully coordinate complex, time-sensitive tasks by developing and executing plans that guarantee all orders are prepared on schedule and consistently exceed quality standards
Oversee the efficient movement of high vehicle volumes between primary and auxiliary lots as well as satellite pickup locations, ahead of deadlines
Proactively inspect product quality, and deliver exceptional results with minimal supervision
Ensure all vehicles flow through designated lot-flow and are made orderable as soon as possible
Resolve large-scale operational challenges swiftly, ensuring every commitment is met with precision
Directly manage member satisfaction metrics focused on vehicle quality, taking accountability for outcomes
Oversee budgets for shuttling and cleaning operations, leveraging third-party teams for optimal resource utilization and process efficiency
Ensure timely processing of infleets and inbound vehicles through our lot-flow process
Drive performance by ensuring operations specialists and third-party vendors consistently achieve SLA benchmarks
Foster continuous professional growth through structured feedback and dedicated coaching, uplifting team capability and engagement
Build and maintain strategic partnerships with vendors to minimize costs and accelerate turnaround times
Deliver actionable feedback, collaborating closely to elevate product quality and achieve the highest level of member satisfaction
Conduct thorough analysis of site performance metrics, pinpoint operational gaps, and implement targeted action plans that deliver measurable improvements
Use data insights to inform decision-making and optimize processes for sustained success
Qualification
Required
3-5 years of operations management, preferably in vehicle operations/service
Prior P&L ownership experience is a plus
Bachelor's degree in Operations Management or related fields is advantageous
Exceptional ability to communicate across all levels of leadership and with cross-functional teams, including facilities, real estate, and product teams
Willingness to cover all operational hours, including evenings, weekends, and holidays, with the ability to adapt quickly to changing business demands
Ability to carry tools and equipment (up to 50 lbs.) and work outdoors in varying weather conditions
Willingness to travel to all locations within the market as needed
Benefits
Full Benefits Day one
Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
401(k) with company match from day one of hire
Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one
Discounted employee rate on Flexcar products and no annual membership fee
Weekly Pay
Uniforms
And other amazing perks!
Company
Flexcar
Flexcar is a vehicle subscription company that offers insurance and maintenance services.
201-500 employees
H1B Sponsorship
Flexcar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
Funding
Current Stage
Growth StageLeadership Team
Ryan Quinlan
Chief Operating Officer
Alisha Gandhi, MLER
Talent Acquisition Partner
Recent News
2025-01-29
GlobeNewswire News Room
2023-10-11
Company data provided by crunchbase