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University of Miami · 1 day ago

Sr. Clinical Program Coordinator

Coral Gables, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

The University of Miami is a leading academic medical center that provides exceptional patient care and medical education. They are seeking a Senior Clinical Program Coordinator to oversee health promotion and educational programs while ensuring efficient clinic operations and excellent patient care. This role includes responsibilities such as patient care coordination, administrative support, and team leadership.

Higher Education

H1B Sponsor Likely

Responsibilities

Supervises, directs, and coordinates assignments for the given program

Trains, develops, and empowers staff to effectively perform their jobs

Evaluates program effectiveness, analyzes results, and recommends appropriate action

Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency

Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers

Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, employee time records, and other related activities

Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere

Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers

Prepares and presents periodic reports, financial statements, and records for management or outside agencies

Makes suggestions to leadership including the process changes that will improve overall performance

Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes

Maintains patient confidentiality as well as the confidentiality of hospital business information

Oversees the maintenance of established supply levels in unit and supply rooms

Adheres to University and unit-level policies and procedures and safeguards University assets

Serve as the main point of contact for patients, addressing questions and concerns with professionalism and empathy

Schedule and confirm appointments, procedures, and follow-up visits

Assist with pre-visit preparations, ensuring all necessary medical records, referrals, and insurance information are complete

Collaborate with medical staff in other departments to optimize daily schedules

Maintain accurate and up-to-date patient records in compliance with privacy regulations (e.g., HIPAA)

Assist with insurance verifications, prior authorizations, and billing inquiries

Educate patients and families about procedures, treatment plans, and post-care instructions

Act as a patient advocate, addressing barriers to care and coordinating with social services when needed

Participate in staff training sessions to ensure compliance with best practices and new policies

Contribute to process improvement initiatives aimed at enhancing patient satisfaction and clinic efficiency

Facilitate effective communication between patients, physicians, and other healthcare providers across departments

Resolve scheduling conflicts, patient complaints, and operational issues promptly and professionally

Qualification

Patient care coordinationElectronic health records (EHR)Medical terminology knowledgeInsurance processes knowledgeScheduling software proficiencyInterpersonal skillsOrganizational skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in relevant field

Minimum 3 Years Of Relevant Experience

Ability to communicate effectively in both oral and written form

Ability to handle difficult and stressful situations with professional composure

Ability to maintain effective interpersonal relationships

Ability to understand and follow instructions

Strong knowledge of medical terminology, insurance processes, and patient care workflows

Proficiency with electronic health record (EHR) systems and scheduling software

3 years of experience in patient coordination or medical office administration, with 2+ years in a senior or leadership role

Exceptional interpersonal and organizational skills

Ability to multitask and thrive in a fast-paced, team-oriented environment

Preferred

Bachelor's degree in healthcare administration, business, or a related field

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (208)

2024 (151)

2023 (149)

2022 (121)

2021 (95)

2020 (114)