Northpoint Recovery · 1 day ago
Patient Account Specialist
United States
Full-time
Remote
Entry, Mid Level
$19/hr - $22/hr
2+ years expNorthpoint Recovery Holdings, LLC is a leading behavioral healthcare provider specializing in evidence-based treatment for substance use and mental health disorders. The Patient Account Specialist is responsible for collecting patient account balances, discussing financing options, and handling various patient-facing financial duties.
Health Care
Responsibilities
Calculate and collect post-service patient financial responsibility amount
Speak with patients about their, post-service deductible co-pays, co-insurance, and payment options
Calculate, collect, and reconcile patient account with outstanding balance
Respond to patient inquiries regarding insurance and patient responsibility
Make financial arrangements for patients aligned with departmental goals
Work with Collection Specialist and Cash Posting Specialist to obtain information about paid-to-patient checks
Interpret verification of benefits and relay the information accurately to patients when discussing patient balance
Research and resolve client billing problems or issues
Work with Supervisor to determine which accounts will be referred to outside collections agencies
Understand/explain policies regarding types of services, pricing and rates, insurance billing, and reimbursement
Document payment records and issues as they occur in the billing software system
Initiate private pay collections after insurance cancellation, denial, or other issue
Generate and mail patient invoices
Support and promote Northpoint’s treatment philosophy, mission, and core values
Adhere to all company policies and procedures
Maintain confidentiality per established policies and procedures and standards of care
Performs other related duties and special projects as assigned
Qualification
Required
2+ years of experience in the field of medical billing and healthcare customer service required
2+ years of experience with collections required
Strong knowledge third-party insurance payer guidelines
High School diploma/GED
Demonstrated proficiency with Microsoft Office Suite required
Preferred
Medical Billing Certificate preferred
Excellent critical thinking skills
Strong attention to detail with demonstrated organizational skills
Comfortable analyzing information and dealing with complexity
Able to handle confidential material in a reliable manner
Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
Strong interpersonal skills to handle sensitive situations and confidential information
Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload and manage stress in a fast-paced environment
Benefits
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
Generous Paid Time Off plan and 10 Paid Holidays annually
Employee Referral Bonuses
401K Retirement Plan & Employer Match
Company
Northpoint Recovery
Northpoint Recovery is specialized drug and alcohol detox and rehab treatment center located in Southwestern Idaho.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-01-01Acquired
Leadership Team
Stokes Aitken
Chief Executive Officer
Recent News
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