AI Evaluations Program Manager jobs in United States
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SoFi · 1 day ago

AI Evaluations Program Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp

SoFi is a next-generation financial services company and national bank that is changing the way people interact with personal finance. The AI Evaluations Program Manager will own the evaluation process for AI chat outputs in a financial services context, ensuring accuracy, compliance, and helpfulness for members. This role involves managing workflows, integrating feedback, and partnering with various teams to drive continuous improvement.

CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
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H1B Sponsor Likelynote

Responsibilities

Own the AI Evaluation Program on SoFi’s AI powered financial coach, designing processes related to daily workflows, schedules for grading and reporting
Work alongside our technology team to integrate feedback and test improvements of AI guardrails and overall knowledge base
Establish and lead the continuous improvement loop to ensure all stakeholders are informed of performance, improvements, trends, issues and other metrics
Partner with Product, Legal & Compliance to maintain the AI knowledge base as well as any data retention and documentation processes

Qualification

Program ManagementAI/LLM TechnologiesFinancial Services ExperienceAnalytical SkillsStakeholder ManagementFinancial Products KnowledgeContinuous ImprovementTechnical Team CollaborationQuality EvaluationRegulatory Risk Management

Required

8+ years of professional experience working in program management, operations, quality, risk, or evaluation roles within a financial services organization
Familiarity with AI/LLM technologies and their application in providing personalized guidance
Experience building and managing structured processes in complex or regulated environments
Excellent analytical skills and comfort working with both qualitative and quantitative data
Strong Stakeholder Management skills, with the ability to drive alignment across technical, financial, and regulatory partners
Familiarity with financial products such as investments, retirement accounts, loans and banking

Preferred

Credentials: CFP® or other professional financial designation
Licenses: FINRA Series 65 or interest in obtaining
Prior experience in financial technology (fintech), Financial Advisory or Wealth Management
Experience directly working with technical teams

Company

SoFi

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SoFi is a finance company that offers a range of lending and wealth management services.
dateFounded in 2011
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.sofi.com

H1B Sponsorship

SoFi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)

Funding

Current Stage
Public Company
Total Funding
$12.25B
Key Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B

Leadership Team

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Anthony Noto
CEO
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Jeremy Rishel
Chief Technology Officer
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Recent News

Business Wire
NerdWallet Announces its 2026 Best-Of Awards Winners
2026-01-07
thefly.com
SoFi sinks after BofA resumes at Underperform post capital raise
2026-01-06
dcm.com
dcm ventures - portfolio
2025-12-31
Company data provided by crunchbase