This job has closed.

CVS Health · 1 day ago

Customer Service Representative (Sunday-Wednesday 9am-7:30pm EST)

United States

Full-time

Remote

Entry Level

$17/hr - $28.46/hr

1+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Customer Service Representative will manage inbound calls, maintain member records, and provide support while embodying the CVS Core values in each interaction.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Takes inbound calls from members and determines the quickest, most effective ways to answer member questions

Maintains member records within the overall member management system

Provides introductory information and connects members with additional and appropriate benefits/external resources

Sends outbound e-mails to members as needed

Supports members with troubleshooting and deescalating where needed

Escalates queries and concerns when it is deemed necessary

Ensures that members are satisfied with products/services by handling complaints and inquiries

Works with the customer service team to share solutions and processes

Embodies the CVS Core values in each interaction

Qualification

Customer service experienceCall center experienceBasic computer skillsTime management skillsMental health backgroundBilingual skillsActive listening skills

Required

One to three years of call center and/or customer service experience

Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs

A private and confidential workspace free from distractions

Time management skills to promptly respond to e-mails, call, and chat messages

Active listening skills to effectively handle members who may be upset

A high school diploma or equivalent is required

Preferred

A mental health or human services background is preferred

One to three years of healthcare experience is preferred

Bilingual or multilingual skills are a plus

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Paid time off

Flexible work schedules

Family leave

Dependent care resources

Colleague assistance programs

Tuition assistance

Retiree medical access