Business Process Manager / Director (Legal Operations) jobs in United States
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Talkov Law Partition Attorneys · 2 days ago

Business Process Manager / Director (Legal Operations)

Talkov Law is California's first and largest law firm devoted exclusively to partition actions. The Business Process Manager will design, optimize, and scale the operational workflows of the firm, ensuring core processes are efficient and consistently executed.

Law Practice
Hiring Manager
Scott Talkov
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Responsibilities

Map, document, and improve end-to-end workflows including intake, pleadings, discovery, trial preparation, billing, and collections
Identify bottlenecks, rework, delays, and failure points in professional-services processes
Design practical, attorney-friendly SOPs and ensure adoption across teams
Continuously refine processes as volume, staffing, and technology evolve
Lead cross-functional initiatives involving attorneys, paralegals, intake, accounting, and operations
Manage process rollouts with clear documentation, training, and accountability
Drive adoption of new workflows in a high-autonomy professional environment
Serve as the operational “owner” for core firm processes
Design and track KPIs related to legal operations, including: Case cycle time, Billing and collection rates, Utilization and capacity, Write-offs and turnaround time
Build dashboards and scorecards that translate data into actionable insights
Use metrics to recommend and implement operational improvements
Improve billing accuracy, timeliness, and consistency
Partner with accounting and legal teams to increase realization and collection rates
Implement process controls that reduce leakage and delays
Design process safeguards to reduce missed deadlines, filing errors, and service defects
Ensure documentation standards suitable for audit, compliance, and litigation scrutiny
Maintain awareness of ethical and confidentiality constraints in legal services
Process mapping and documentation tools
SOP and knowledge-base systems
Practice management systems (Clio Manage)
CRM and intake platforms
Workflow automation tools
Advanced Google Sheets
Dashboarding and reporting tools (Google Looker)

Qualification

Business process managementLegal operationsProcess designChange managementData-driven mindsetLean / Six SigmaTechnology skillsDocumentation skillsCommunication skillsOrganizational skills

Required

Proven experience in business process management, operations, or legal operations
Strong understanding of professional-services workflows (law firm or real estate experience preferred, but not required)
Demonstrated ability to design processes that people actually follow
Data-driven mindset with comfort working with imperfect information
Experience managing change across multiple stakeholder groups
Excellent documentation, communication, and organizational skills
Strong technology skills
Lean / Six Sigma or similar continuous-improvement experience is valued, but practical application matters more than certification

Benefits

Permanent remote work
Healthcare benefits (99% employer-paid premiums)
401(k) with 4% employer match
Paid time off (PTO) and sick leave
Professional growth in a niche where we’re not just leaders—we’re the name everyone calls
Work with California's #1 team of partition attorneys
Work schedule 8:30 am to 5:00 pm, Monday to Friday
Mentorship under the Managing Partner, who created the partition law niche practice
Cross-departmental functionality with our Technology Director, Attorney Trainer, Accounting Director, and Intake Director
Opportunity to advance within a rapidly growing law firm pioneering excellence in a previously unknown niche practice

Company

Talkov Law Partition Attorneys

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Talkov Law Partition Attorneys is a preeminent law firm for partition actions in California.

Funding

Current Stage
Early Stage

Leadership Team

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Scott Talkov
Attorney / Managing Partner
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Company data provided by crunchbase