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Nouria · 1 day ago

Manager, Car Wash Operations

Bangor, ME

Full-time

Onsite

Mid Level

Nouria Energy Services is a company that has grown and expanded its car wash operations in New England. The Car Wash Manager oversees staff and operations, ensuring customer satisfaction, safety, and budget management while leading a team to maintain high service standards.

EnergyRenewable EnergyRetail

Growth Opportunities

Responsibilities

Increasing customer satisfaction. The measures are:

Increasing the speed of vehicles through the wash (speed)

Decreasing the number of errors made while cleaning the vehicle (quality and safety)

Increasing the positive feelings of the customer for the entire experience (friendliness)

Increasing bottom line revenue. The measures are:

Increasing the extra-service sales (dollar per car)

Maintaining labor percentages within acceptable ranges (human resource management)

Maintain budgeted operational costs (optimization)

Safety

Understanding of the hazards and safe work policies effecting employees and processes within car wash operations

Prompt reporting and investigation of workplace accidents, injuries, incidents, or illnesses involving your direct reports

Perform safety meetings in accordance with Nouria safety protocol to reinforce the Safety and Health Manual

Monitor employee behavior and enforce compliance with safety rules, policies, and procedures

Regularly inspect your location for workplace hazards and initiate corrective action immediately

Developing Skills. The measures are:

Obtaining full utilization of production procedures (100%)

Increasing the number of tasks performed per person (cross-training)

Decreasing problems with equipment and chemicals (shutdowns)

Ensures physical maintenance, safety, cleanliness, and attractiveness of all facilities

Performs other related duties as required

Must be able to lift up to 50 pounds at times

Must be able to traverse and access all areas of the location

Prolonged periods sitting at a desk and working on a computer

Prolonged periods of standing and working at a register

Must have own, reliable transportation and valid driver’s license

Qualification

Human resource managementCustomer satisfactionSafety complianceOperational cost managementCross-trainingTeam leadershipProblem-solvingCommunication skills