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QTS Data Centers · 1 day ago

Manager, Critical Operations

Cedar Rapids, IA

Full-time

Onsite

Mid, Senior Level

5+ years exp

QTS Data Centers is a leading provider of data center services, and they are seeking a Manager for Critical Operations. This role is responsible for overseeing the technical strategy and operational management of the data center facility, ensuring compliance with safety standards, and leading maintenance efforts to support continuous improvement and efficiency.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

Responsibilities

Maintain, establish, and implement facility policies, procedures and organizational structure within the boundaries established by senior management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws

Develop and maintain efficient maintenance matrixed operations utilizing maintenance governance, standards utilizing in-house staffing and vendor support to provide 100% up-time of all mechanical, electrical, life safety, monitoring, and control systems. This includes, but is not limited to, developing, and coordinating maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, and accounting practices

Development of emergency response planning, response management and reporting of incident and emergency situations for all mechanical, electrical, associated controls and plumbing systems. Develop, direct, and monitor short-term and long-range business plans consistent with overall profit and growth objectives of the company that establishes operations standards for cost control, waste reduction, quality, safety, and an environmentally friendly community partner

Manage and oversee the execution of building and site cleanliness and preservation operations

Development and management of an effective operating and capital budget

Oversee operations budget to ensure compliance with organizational expenditure requirements

Partner with Development, Sales, Implementation, and Solutions Engineers to deploy and maintain customer environments

Conduct Sales and Customer tours and audits

Ensure the pro-active delivery of corporate services support, power services, COT (Critical Operations Technicians) headcount projections, planning, budgeting, capital projects, maintenance, and business continuity/disaster recovery

Help negotiate improvement project contracts as needed on leased and owned real estate

Confer with professional operations staff subject matter experts (SME’s) to find resolution to operational problems, develop and authorize operational procedures and approve all major estimates

Utilize comparative evaluations between mechanical, electrical, and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices

Ensure facilities’ mechanical, electrical, controls, monitoring, and fire-life safety systems compliance with all governmental regulatory operating guidelines

Obtain and keep current all necessary licenses, permits and certifications as required

Supervise, train, develop and coach employees

Works with direct reports to establish performance goals, monitors progress, and advises on ways to enhance their professional development and success

Facilitate Data Center space and cable plant design, implementation, and maintenance

Ensure teams performing equipment installs, managing tickets, communicating, completing tasks pertaining to computer hardware and/or software, and all incidents are resolved in a timely manner

Qualification

Data Center InfrastructureMechanical SystemsElectrical SystemsFire Life Safety (FLS)Data Center ManagementCustomer ServiceAnalytical SkillsTeam LeadershipInterpersonal Skills