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USAJOBS · 2 days ago

Information Technology Specialist (PLCYPLN)

Multiple Locations, USA

Full-time

Onsite

Mid, Senior Level

$148K/yr - $197K/yr

1+ years exp

The Defense Counterintelligence and Security Agency (DCSA) is looking for an experienced Information Technology Specialist (Platform Manager) to provide support, guidance, and expertise in various IT functions. This role involves developing strategic roadmaps for the Atlassian platform, managing platform administration, and mentoring a team of JIRA support staff.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and execute the strategic roadmap for the Atlassian platform (JIRA, Confluence, etc.), establishing and enforcing governance policies to ensure alignment with enterprise goals

Serve as the primary liaison between business stakeholders and technical teams, translating complex business requirements into scalable, effective solutions within the JIRA ecosystem

Oversee all aspects of platform administration, including the architectural design of complex workflows, permission schemes, and project configurations to meet diverse operational needs

Drive platform efficiency and value by developing custom scripts for automation and managing API integrations to connect JIRA with other critical enterprise systems

Lead and mentor a team of JIRA support staff, fostering a culture of continuous improvement and overseeing user training and documentation

Optimize the platform to directly support and enhance core organizational methodologies, including the Software Development Lifecycle (SDLC), sAFE Agile frameworks, and IT Service Management (ITSM) processes

Qualification

JIRA administrationAPI integrationProgram Management certificationConfiguration ManagementRequirements AnalysisStrategic ThinkingProject ManagementCustomer ServiceSystems IntegrationAttention to DetailOral CommunicationProblem Solving

Required

Must be a US citizen

Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service

This is a Drug Testing designated position

Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601

Work Schedule: Full Time

Overtime: Occasionally

Tour of Duty: Flexible

PCS (Permanent Change of Station): May be Authorized

Fair Labor Standards Act (FLSA): Exempt

Financial Disclosure: Not Required

Telework Eligibility: Supervisors may approve situational telework on a case-by-case, temporary basis for limited situations

If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement

In accordance with DoDD 8140.01/DoDI 8140.02, the position compliance requirement details are outlined in the Defense Cyber Workforce Annex

Any Information Technology/Security certifications / education specified in the DCWF Annex as defined by DoD 8140-M within six months of appointment date

The incumbent must sign a Statement of Understanding regarding the certification requirements and maintaining the appropriate certification is a condition of employment

This position requires Defense Acquisition Workforce Improvement Act (DAWIA) Advanced certification in Program Management and is expected to meet all related certification requirements per the Department of Defense Instruction 5000.66

Applicants that do not meet this requirement are eligible to be hired but must obtain a Program Management Advanced certification within 4 years (48 months) after the first day of starting in the position

Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards

Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs

Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience

Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions

You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-13 in the Federal service and are prepared to take on greater responsibility

Experience using various JIRA administration tools to customize workflows and manage multiple projects

Experience creating long-term roadmaps for the JIRA platform, to align with business goals

Experience applying Application Programming Interfaces (API's) for integration with other enterprise systems and how it may affect the software development lifecycle (SDLC) methodologies like Agile and DevOps

Experience leading a team of administrators, managing stakeholder expectations and communicating across an organization

Strategic Thinking- Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization in a global environment that takes into consideration the environment, resources, capabilities, constraints, and organization goals and values

Configuration Management - Knowledge of the principles and methods for planning or managing the implementation, update or integration of information systems components

Requirements Analysis- Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches

Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance

Systems Integration - Knowledge of principles, methods, and procedures for installing, integrating, and optimizing information systems components