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CVS Health · 2 days ago

Analyst,Account Manager

Fort Lauderdale, FL

Full-time

Onsite

Entry Level

$44K/yr - $85K/yr

1+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Analyst, Account Manager will support client satisfaction and retention by serving as a trusted onsite representative for public sector clients, handling inquiries and building relationships throughout the account's lifecycle.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Research and Resolve: Handle member inquiries and escalations related to benefits, claims, eligibility, and policy interpretation by identifying root causes, coordinating with internal departments, and delivering timely, accurate solutions

Client Relationship Management: Serve as the primary onsite liaison for designated public sector accounts, developing strong working relationships with plan sponsors, benefits teams, and key stakeholders

Onsite Engagement: Provide real-time support to plan sponsors and members at various client worksites, ensuring a consistent and high-quality customer experience through visibility and responsiveness

Event Management & Representation: Plan and lead open enrollment meetings, employee health fairs, wellness events, and other onsite or virtual engagements to educate and inform members about available benefits and services

Reporting & Analytics: Review and interpret data related to claims, utilization, and service issues. Communicate insights and trends to clients in a way that supports transparency, understanding, and decision-making

Benefits Expertise: Maintain in-depth knowledge of client-specific benefits, eligibility guidelines, pharmacy services, and CVS Health systems to serve as a subject matter expert and trusted advisor

Issue Escalation & Follow-up: Collaborate cross-functionally with internal teams (Eligibility, Claims, Clinical) to track and resolve complex or repeated issues and ensure timely follow-through

Compliance & Documentation: Ensure all interactions and activities align with HIPAA, company policies, and contractual obligations. Maintain clear, accurate records of member and client interactions

Travel & Territory Management: Regularly travel to client sites. Manage scheduling, site coverage, and communication independently, while prioritizing key stakeholder needs

Qualification

Health Insurance LicenseClient Relationship ManagementMicrosoft Office SuiteCommunication SkillsOrganizational SkillsProblem Solving

Required

Active Florida Health, Life, and Variable Annuity Insurance License (or ability to obtain within 120 days of hire)

Comfortable with regular travel to client sites

Strong oral and written communication skills with a customer-first mindset

Excellent organizational and time management skills; ability to manage multiple priorities simultaneously

Proficiency with Microsoft Office Suite (Word, Outlook, Excel)

Must be able to work independently and exercise sound judgment in problem-solving

Preferred

1–2 years of experience in health insurance, healthcare services, or client/account management

Familiarity with managed care processes, healthcare sales, or pharmacy benefits

Demonstrated experience with client-facing roles, including public sector or union accounts

Strong presentation skills and the ability to tailor messages to diverse audiences

Exceptional interpersonal and relationship-building skills, both internally and externally

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.