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LexisNexis Risk Solutions · 2 days ago

Support Specialist – Bilingual (English/Spanish), Remote USA

United States

Full-time

Remote

New Grad, Entry Level

$40K/yr - $67K/yr

LexisNexis Risk Solutions is a key partner in risk assessment, offering solutions to enhance revenue growth and operational efficiency. The Support Specialist role is vital for assisting financial institutions and government agencies with asset verification systems, ensuring exceptional service and operational excellence.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

No H1B

Security Clearance Required

Responsibilities

Serve as the primary liaison for financial institutions and government agencies participating in AVS programs

Conduct training sessions for financial institution personnel on system functionality and procedural guidelines

Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution

Proactively follow up with financial institutions to resolve outstanding or overdue requests

Support the transition to automated processing methods, promoting modernization and efficiency

Assist in recruiting new financial institutions to participate in AVS programs

Manage registration processes and maintain accurate records of institutions and user accounts

Identify, troubleshoot, and escalate operational errors to ensure timely resolution

Maintain and update procedural documentation and operational reports

Continuously seek opportunities to improve processes and enhance operational efficiency

Participate in team meetings and contribute to departmental success

Ensure compliance with service level agreements, including network coverage and response time metrics

Provide shift coverage for team members on PTO, including alternate shifts (e.g., 6:00–2:30, 8:30–5:00, 12:30–9:00)

Be available to work on select company holidays with pay (e.g., Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year’s Eve)

Support additional departmental initiatives and special projects as assigned

Qualification

Microsoft ExcelMicrosoft WordMicrosoft OutlookBilingual (English/Spanish)Typing Speed 50 WPMCommunication SkillsOrganizational SkillsWork EthicAdaptability

Required

Fluent in both English and Spanish (written and verbal). A Spanish language assessment will be administered

High school diploma required

Minimum of 50 words per minute typing speed

Proficient in Microsoft Excel, Word, and Outlook; comfortable navigating PC environments and web-based applications

Exceptional verbal and written communication skills; ability to manage competing priorities in a fast-paced setting

Strong organizational skills with keen attention to detail

Dependable, self-driven, and capable of working independently and collaboratively

Demonstrated ability to perform under pressure and meet deadlines

Must be eligible to obtain and maintain Social Security Administration Security Clearance as a condition of employment

Must be able to commute on-site to the Oklahoma City Office

Preferred

College degree preferred

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000