CIBC US · 1 day ago
CRM, Business Analyst
Chicago, IL
Full-time
Hybrid
Mid Level
$70K/yr - $100K/yrCIBC is building a relationship-oriented bank for the modern world, seeking talented professionals to support their clients. The CRM, Business Analyst will focus on business analysis, project coordination, and enhancing user experience within Salesforce, while also developing reports and dashboards to assist in strategic decision-making.
BankingFinancial Services
Responsibilities
Support the CRM Enablement team, work in a fast paced environment to effectively execute strategic priorities of varying complexity
Strong analytical, communication and, presentation skills, both written and verbal, to support user engagement inclusive of executive communications
Identify and implement opportunities for improving the efficiency of processes within Salesforce
Track progress and conduct analysis of data and reports
Support in the tracking and communication of performance metrics
Support the delivery of priority Salesforce projects, processes, reporting and dashboards
Perform business analysis, document current and future state processes
Prepare presentation material and communications and partner on change management activities to support initiatives
Maintain professional relationships with multiple partners and clients through excellent interpersonal skills
Communicate proactively with colleagues to plan and organize work across stakeholders
Liaise with stakeholders to solicit their input into the development of new or enhanced business processes, and to ensure aligned operations and communications
Qualification
Required
Strong analytical, communication and presentation skills, both written and verbal
Experience with Salesforce
Experience with CRM Analytics
Experience with Tableau
Experience with Excel
Ability to support user engagement inclusive of executive communications
Ability to identify and implement opportunities for improving the efficiency of processes within Salesforce
Ability to track progress and conduct analysis of data and reports
Ability to support the delivery of priority Salesforce projects, processes, reporting and dashboards
Ability to perform business analysis and document current and future state processes
Ability to prepare presentation material and communications
Ability to maintain professional relationships with multiple partners and clients
Excellent interpersonal skills
Ability to communicate proactively with colleagues to plan and organize work across stakeholders
Ability to liaise with stakeholders to solicit their input into the development of new or enhanced business processes
Ability to ensure aligned operations and communications
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
Banking benefits
A benefits program
A vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Company
CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
Founded in 2017
1001-5000 employees
H1B Sponsorship
CIBC US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (42)
2023 (29)
2022 (11)
2021 (77)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Brant Ahrens
Chief Administrative Officer
Recent News
2025-07-25
Company data provided by crunchbase