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NEOGOV · 1 day ago

Licensing Assistant

Altoona - 50009 - Polk County, IA

Full-time

Onsite

Entry Level

$41K/yr - $60K/yr

2+ years exp

NEOGOV is seeking a highly motivated and skilled individual to join the Iowa Racing and Gaming Commission as a Licensing Assistant. The role involves processing applications for licensure, reviewing supporting documents, and providing excellent customer service to applicants in a fast-paced environment.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Process applications for licensure using a licensing software system

Understand and implement administrative rules governing the licensure process

Review and evaluate supporting documents received for pending license applications

Handle confidential documents and follow procedures established in the Code and administrative rules. Make an independent determination of each applicant’s eligibility for licensure

Advise applicants on procedure and requirements and give appropriate and prompt responses to questions by telephone and in person

Fingerprint applicant making sure the fingerprint card has been properly and legibly completed

Process licensure fees, issue licenses and certificates, and enter licensing information in the online system on a daily basis

Answer multiple phone and walk-in inquiries from individuals about requirements for initial licensure

Enter necessary data into the database, take photo, and print badge

Balance all monies received from license fees and rulings with the daily and weekly deposits. Make out deposit form and deposit funds weekly at the bank. Prepare and distribute direct billing statement for licensee

Maintain a log on all fines assuring they are paid within the time limit, if not refer to the Gaming Representatives. Enter the ruling information into the database and distribute copies

Other duties as assigned

Qualification

Licensing software proficiencyAttention to detailCustomer service skillsOrganizational skillsProfessional conductWritten communicationOral communicationTeamwork experience

Required

Two years of full-time work experience in general office, clerical, data entry/processing, or related work

A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience

Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

A self-motivated, quick learner who is able to navigate licensure requirements proficiently

Great attention to detail and a high level of organizational skill

Excellent written and oral communication skills

Comfort with responding to a high volume of inquiries and prioritizing clerical work

Experience working with diverse populations in a team environment

Commitment to providing a high-quality service

Displays high standards of professional and ethical conduct