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Ipsos · 1 day ago

Project Manager - Call Center/Data Collection

Washington, DC, United States

Full-time

Hybrid

Senior Level

$170K/yr - $175K/yr

5+ years exp

Ipsos is one of the world’s largest research companies, and they are seeking an experienced Project Manager to lead a large-scale data collection program. This role involves overseeing data collection operations across multiple centers, managing staff, ensuring compliance, and serving as the primary liaison with client stakeholders.

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No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the single point of contact for contract management, reporting directly to the client representative

Maintain corporate on-site decision-making authority for all administrative and technical matters

Supervise and direct all contract personnel across all DCCs, maintaining a comprehensive management organization

Manage subcontracting agreements, data security enforcement, and task reporting/coordination

Ensure contract compliance with all contract requirements

Monitor and analyze performance metrics to ensure all Acceptable Quality Levels (AQLs) are met or exceeded

Develop and implement strategies to improve data collection efficiency and quality

Prepare and deliver monthly performance reports detailing AQL achievement, quality control metrics, and improvement initiatives

Conduct root cause analysis for any performance shortfalls and implement corrective action plans

Meet with client representative and program officials monthly (minimum) to review contract performance

Attend quarterly in-person meetings as required

Coordinate with DCC Managers in Atlanta, Dallas, Fort Walton Beach, Kansas City, and Washington, DC for operational alignment

Serve as primary liaison between contractor personnel and client representatives

Present technical, financial, and administrative updates to program leads

Ensure all staff complete required data integrity and confidentiality training

Oversee security and confidentiality compliance per program requirements

Manage investigations of potential data quality issues, reporting findings within required timeframes

Ensure proper handling of property and equipment

Oversee implementation of training programs across all certification modules

Develop and maintain Telework Plan ensuring productivity standards are met

Coordinate phase-in operations (45-day period) ensuring seamless transition

Manage staffing plans to maintain appropriate coverage at all DCC locations

Ensure proper documentation of all contractor hours for labor-hour billing components

Manage contract budget across firm-fixed-price and labor-hour components

Provide monthly expenditure reports by labor category

Submit projections for labor hour fund requirements 8 weeks before period end

Ensure accurate invoice documentation and timesheet validation

Qualification

Contract ManagementData CollectionProject ManagementPerformance MetricsBudget ManagementStakeholder EngagementData SecurityAnalytical SkillsTraining DevelopmentClient LiaisonLeadershipTeam ManagementCommunication SkillsProblem SolvingConfidentiality Compliance

Required

Bachelor's degree

U.S. Citizenship required due to government contract

Five (5) years of experience in administration and management of large contracts with multiple concurrent tasks, including planning, budgeting, and staffing

Three (3) years of experience in corporate on-site decision-making authority

Two (2) years of experience developing performance metrics with detailed analyses of staffing, requirements matching, and hiring

Demonstrated experience defining specifications for reports measuring staff productivity and interpreting data to address deficiencies