RELX · 1 day ago
Support Specialist – Bilingual (English/Spanish), Remote USA
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $67K/yrLexisNexis Risk Solutions is a key partner in risk assessment, providing solutions to enhance revenue growth and customer experience. The Support Specialist will serve as a liaison for financial institutions and government agencies, managing inquiries and training personnel on system functionalities while driving operational excellence.
AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
No H1B
Security Clearance Required
Responsibilities
Serve as the primary liaison for financial institutions and government agencies participating in AVS programs
Conduct training sessions for financial institution personnel on system functionality and procedural guidelines
Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution
Proactively follow up with financial institutions to resolve outstanding or overdue requests
Support the transition to automated processing methods, promoting modernization and efficiency
Assist in recruiting new financial institutions to participate in AVS programs
Manage registration processes and maintain accurate records of institutions and user accounts
Identify, troubleshoot, and escalate operational errors to ensure timely resolution
Maintain and update procedural documentation and operational reports
Continuously seek opportunities to improve processes and enhance operational efficiency
Participate in team meetings and contribute to departmental success
Ensure compliance with service level agreements, including network coverage and response time metrics
Provide shift coverage for team members on PTO, including alternate shifts (e.g., 6:00–2:30, 8:30–5:00, 12:30–9:00)
Be available to work on select company holidays with pay (e.g., Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year’s Eve)
Support additional departmental initiatives and special projects as assigned
Qualification
Required
Fluent in both English and Spanish (written and verbal). A Spanish language assessment will be administered
High school diploma required
Minimum of 50 words per minute typing speed
Proficient in Microsoft Excel, Word, and Outlook; comfortable navigating PC environments and web-based applications
Exceptional verbal and written communication skills; ability to manage competing priorities in a fast-paced setting
Strong organizational skills with keen attention to detail
Dependable, self-driven, and capable of working independently and collaboratively
Demonstrated ability to perform under pressure and meet deadlines
Must be eligible to obtain and maintain Social Security Administration Security Clearance as a condition of employment
Must be able to commute on-site to the Oklahoma City Office
Preferred
College degree preferred
Company
RELX
RELX is a provider of information-based analytics for professional and business customs.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-10-14IPO
Leadership Team
Asim Fareeduddin
Head of Internal Audit & Assurance
Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
Recent News
2025-12-16
MarketScreener
2025-12-05
2025-12-05
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