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Veterinary Practice Partners · 1 day ago

Veterinary Practice Manager

Brooklyn, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $100K/yr

Northside Veterinary Clinic is a full-service, state-of-the-art animal hospital founded in 1997, emphasizing wellness and preventative healthcare. They are seeking a full-time Practice Manager to oversee day-to-day operations, manage staff scheduling, and ensure high standards of patient care and client satisfaction.

Health CarePetVeterinary

Growth Opportunities

Responsibilities

Oversee day-to-day operations in collaboration with Partner Doctors, Medical Director, and Operations Director, with a primary focus on operational excellence, including:

Manage scheduling of staff, including veterinarians, technician, and support personnel, to ensure adequate coverage and efficient workflow

Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment

Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience

Develop and implement client retention and outreach programs to enhance client engagement and loyalty

Develop and execute marketing and promotional strategies to attract new clients and promote hospital services

Build and maintain relationships with clients, community organizations, and referral partners

Represent the hospital at community events and participate in outreach activities to enhance the hospital’s reputation

Personnel management (e.g., hiring, training, development, performance mgmt. and resolution of staff conflicts)

Oversee inventory management, including ordering and stocking of medical supplies and equipment

Prepare financial reports and analyze performance metrics to identify areas of improvement

Develop and manage the hospital’s budget, including monitoring expenses and revenue to ensure financial stability

Oversee billing and payment processing, including managing insurance claims and handling client accounts

Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience

Conduct performance evaluations and provide feedback to staff to promote professional development and improve performance

Ensure proper maintenance and cleanliness of the hospital’s facilities and equipment

Ensure exceptional client service and satisfaction by overseeing front desk operations, including appointment scheduling, check-in/check-out procedures, and client communication

Address and resolve client complaints and concerns with empathy and professionalism

Demonstrate initiative in balancing the needs of both the business and the staff

Qualification

Veterinary management experienceOperational excellenceData managementCustomer serviceFinancial reportingSoftware proficiencyConflict resolutionTime managementTeam collaborationProblem-solvingCommunication skills

Required

Previous management experience in a veterinary setting is required

Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team

Effective time management, organization, multi-tasking and attention to detail

Strong communication and conflict resolution skills with staff and clients

Passionate about great customer service

Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack, etc.)

Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving

Independent leader looking for opportunity to take ownership of work and lead by example

Team approach – puts the team / community first and thrives in a collaborative environment

Drives results – identifies opportunity areas, develops action plan and executes