Apply on Employer Site

Zocdoc · 1 day ago

Learning & Development Manager

New York, NY, United States

Full-time

Hybrid

Mid, Senior Level

$112K/yr - $145K/yr

6+ years exp

Zocdoc is a leading digital health marketplace dedicated to empowering patients in their healthcare journey. As a Learning & Development Manager, you will shape the company’s talent landscape by driving development programs that enhance employee capabilities and foster a strong culture aligned with business goals.

Health CareMedicalmHealthMobile AppsScheduling

Responsibilities

Defining and evolving the company’s learning and development strategy and employee learning offer in alignment with business goals and talent priorities

Assessing organizational and leadership development needs in partnership with subject-matter experts, HR Business Partners, and senior leadership

Designing and scaling a holistic learning ecosystem, including training programs, leadership development, mentoring, certifications, and external learning partnerships

Overseeing the development, delivery, and continuous improvement of learning content and programs to meet diverse audience and business needs

Establishing success metrics and governance to evaluate program effectiveness, optimize investment, and ensure sustained impact

Managing learning platforms, tools, budgets, and operational logistics while maximizing adoption and return on learning investments

Driving engagement and alignment through strategic communications and global collaboration, including partnering with the Pune-based training team to leverage best practices

Qualification

Learning & DevelopmentInstructional DesignLeadership DevelopmentGenerative AI ToolsProject ManagementInclusive LeadershipOrganizational SkillsCommunication SkillsProblem-Solving Skills

Required

6+ years of learning & development experience, with at least 2 years in a manager capacity, preferably with some time spent in a fast paced high growth start-up or tech based organization

Knowledge about and ability to apply current learning research and theory to the practice of instructional design and delivery

Interest in working alongside leaders and subject-matter experts to define training content and a track record of building creative and scalable programs responsive to the company's evolving strategies

Experience setting up and managing learning operations and developing a scalable platform for L&D administration

Exceptional organizational, problem-solving, leadership, and project management skills

Strong understanding of general business operations and processes that enables you to interact with internal and external partners, including all levels of management

The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity

A humble, empathetic leadership style. You're committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect

Adaptable and flexible to evolving priorities and changing situations

Able to work high and low, fluidly transitioning from being a part of strategy one moment to diving deep in details and working tactically in the next

A self-starter as well as an effective communicator with the ability to collaborate and influence at all levels in the organization

Service oriented, with a high degree of customer responsiveness

An inclusive leader that contributes to creating a sense of belonging

Serious about your work, but not about yourself—because let's face it, you need a sense of humor in today's world