Johnson & Johnson MedTech · 1 day ago
Customer Service Representative I
United States
Full-time
Remote
Entry Level
$38K/yr - $62K/yr
1+ years expJohnson & Johnson MedTech is a leader in healthcare innovation, focusing on developing advanced treatments. The Customer Service Representative I role involves providing outstanding customer support, processing orders, and maintaining customer account information to facilitate effective service delivery.
Hospital & Health Care
Responsibilities
Provide outstanding customer support by analyzing, processing and responding to customer and sales team needs
Process orders and inquiries as needed, including those received via fax and email
Promote our products through effective sales support and ongoing relationships with customers
Advise customers on product availability and inventory status
Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing
Maintain customer account information, assuring efficient billing and maintenance of all related paperwork
Assist with team initiatives as required. Provide recommendation and alternatives on organizational improvements to facilitate cost reduction and improve business processes
Qualification
Required
At least a year in customer service, order management, or supply chain experience — preferably in medical devices, healthcare, or life sciences
Strong proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas)
Experience using ERP and CRM systems (major ERP platforms) and comfortable learning new systems
Excellent verbal and written communication skills
Strong analytical skills, attention to detail, and ability to prioritize under pressure
Customer-focused with a collaborative mindset and strong stakeholder management skills
Preferred
Experience specifically with surgical or vision-care product portfolios
Familiarity with allocation planning, demand/supply balancing, or inventory management tools
Knowledge of regulatory and quality requirements for medical devices
Benefits
Medical
Dental
Vision
Life insurance
Short- and long-term disability
Business accident insurance
Group legal insurance
Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours
Company
Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Walker
CFO & VP of Finance DePuy Synthes
Tino Schweighoefer, MBA
CFO Monarch Platform
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