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Liberty Mutual Insurance · 2 days ago

Scrum Master II

Plano, TX

Full-time

Hybrid

Senior Level

$106K/yr - $197K/yr

5+ years exp

Liberty Mutual Insurance is seeking an energetic Scrum Master to join their leadership team in Contact Center and Interaction Management. The role involves executing software initiatives across the contact center technology stack and collaborating with various stakeholders to ensure exceptional outcomes.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Apply a project management and delivery mindset to our work in order to help drive success

Comfortable experimenting with a variety of approaches based on need & fit

Help drive excellent engineering and delivery practices across our organization, ensuring continuous improvement

Effective facilitation skills at the team level; Remains neutral, applies conflict management & establishes trust. Is comfortable having difficult conversations and actively coaches others

Understands and focuses on Squad and Backlog Health to ensure proper visibility and constant improvement

Works with Agile Coach to assess the Agile/Scrum maturity of the team & supports the team to reach higher levels of maturity

Deep understanding of the mechanics of the Agile framework or method and the ability to teach the specific roles, work products, and activities to team members and stakeholders

Observes & provides consistent, impactful feedback for team. Understands our purpose and vision, and with leadership, strives to create an organization that is resilient and wins together

Actively seeks coaching & mentoring from more experienced SMs & Coaches on team and execution success and helps guides organization through change

Acts as a catalyst to the SM community through the listening and sharing of ideas

Qualification

Scrum certificationAgile experienceProject ManagementContact Center experienceBusiness operations knowledgeBachelor's degreeRelationship buildingTeam collaboration

Required

Bachelor`s degree in a relevant field (business, computer science, humanities, etc)

Minimum of 5 years related experience

Thorough knowledge of business functions and extensive understanding of business operations, strategies and objectives

Track record of success building relationships and working across teams and organizations to influence and drive alignment and execution

Preferred

Project Management experience or education

Experience being on or leading multiple Agile teams in a variety of different contexts

Scrum and/or Agile certification and experience

Experience supporting a servicing or contact center environment

Benefits

Comprehensive benefits

Workplace flexibility

Professional development opportunities

Opportunities provided through our Employee Resource Groups

Company

Liberty Mutual Insurance

Glassdoor3.7

Liberty Mutual Insurance provides a broad range of insurance products and services.

Founded in 1912

Boston, Massachusetts, USA

10001+ employees

http://www.libertymutualgroup.com

H1B Sponsorship

Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (14)

2023 (5)

2022 (8)

2021 (12)

2020 (5)