ModMed · 1 day ago
RCM Client Advisor
United States
Contract
Remote
Mid Level
3+ years expModMed is a company focused on improving revenue cycle management for medical practices, and they are seeking an RCM Client Advisor to manage client relationships and performance. In this role, you will collaborate with internal teams and global partners to ensure successful revenue cycle activities and client satisfaction.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware
Responsibilities
Serve as the primary point of contact for ModMed's RCM clients, managing and monitoring their end-to-end revenue cycle management processes
Analyze A/R data to identify payer, denial, and coding trends. Develop action plans to increase revenue and improve workflows
Develop and maintain strong client relationships to understand their unique RCM needs and challenges and ensure Client Key Performance Indicator benchmarks are met
Provide a high-level of value and customer service to both our client practices and their patients by identifying and efficiently resolving insurance and other billing-related issues
Establish, implement and manage Practice Performance Plans that identify, quantify and resolve issues that are impacting service levels and/or delivery of contractual obligations, as needed
Conduct routine audits and client meetings to review business metrics, progress, and other proactive topics to ensure high-quality delivery of contracted services
Collaborate with the internal RCM operations team to ensure seamless service delivery
Review and analyze customer accounts; identify trends and issues, recommend and implement solutions and see through to a successful resolution
Work closely with global partners to coordinate and optimize RCM processes and improve overall client metrics
Manage and escalate complex issues to the appropriate internal teams or global partners for resolution
Maintain knowledge of current healthcare industry and specialty-related changes and keep abreast with ModMed software enhancements and releases
Promote collaborative relationships with operational leadership and on and offshore partners
Participate in sales calls as needed to demonstrate depth of domain expertise
Perform additional projects and job duties as assigned
Qualification
Required
3+ years of experience overseeing the entire revenue cycle management process for medical practices, including analyzing AR, denial trends, and payer issues, and developing and presenting key performance indicators (KPIs) and reports related to revenue cycle management
Strong analytical and problem-solving skills
Exceptional written, verbal and interpersonal communication skills
Excellent client-facing and presentation skills
Ability to manage and integrate information located in multiple software systems
Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs
Professional demeanor
Preferred
Bachelor's Degree preferred and/or training or equivalent combination of education and experience
Proven experience in an RCM client-facing role
Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes
Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting
Company
ModMed
Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments
1001-5000 employees
H1B Sponsorship
ModMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$485.93MKey Investors
Warburg PincusIBMSummit Partners
2025-04-30Private Equity· $100M
2025-03-03Acquired
2022-02-22Series Unknown· $53.37M
Leadership Team
Daniel Cane
Chief Executive Officer
Joe Harpaz
Co-Chief Executive Officer
Recent News
Crunchbase News
2025-12-31
2025-11-18
Company data provided by crunchbase