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Public Storage · 1 day ago

Release Manager

Plano, TX

Full-time

Hybrid

Senior Level

5+ years exp

Public Storage is the largest owner and operator of self-storage facilities in the world, recognized for its commitment to delivering reliable solutions to millions of customers. The Release Manager will oversee the entire release orchestration process, ensuring effective communication and coordination among various stakeholders to facilitate software deployments.

Property ManagementReal EstateReal Estate Investment

No H1B

U.S. Citizen Only

Responsibilities

Own the release calendar across all software development teams and platforms (web, mobile, backend services)

Coordinate release windows and dependencies across multiple concurrent initiatives

Establish and maintain release schedules aligned with business priorities and operational constraints

Proactively identify scheduling conflicts, resource constraints, and cross-team dependencies

Create and manage Change Request (CR) tickets in ServiceNow for all software releases

Ensure all releases follow established change management policies and procedures

Attend and represent changes at weekly/bi-weekly Change Advisory Board (CAB) meetings

Present release scope, risk assessments, rollback plans, and business justification to CAB stakeholders

Obtain necessary approvals and document decisions in an audit-ready manner

Develop clear, comprehensive Release Notes for technical and non-technical audiences

Communicate release schedules, feature updates, and potential impacts to stakeholders across the organization

Maintain a centralized repository of release documentation, runbooks, and post-mortems

Create stakeholder communication plans tailored to different audiences (executives, operations, support teams, end users)

Partner closely with Product, Engineering, QA, DevOps, Infrastructure, and Business teams to ensure release readiness

Facilitate go/no-go meetings and readiness reviews prior to each release

Coordinate User Acceptance Testing (UAT) completion and sign-offs

Ensure deployment teams have clear runbooks and rollback procedures

Identify and escalate release risks, blockers, and dependencies early

Drive resolution of issues that could impact release timelines or quality

Coordinate emergency hotfixes and out-of-cycle releases when necessary

Conduct post-release retrospectives and implement continuous improvement initiatives

Establish and maintain release management best practices, templates, and standards

Define and enforce 'Definition of Done' criteria for release readiness

Implement metrics and reporting to track release velocity, quality, and predictability

Drive automation and tooling improvements to increase release efficiency

Qualification

Release ManagementAgile/ScrumSDLCServiceNowCI/CD pipelinesDevOps practicesProactiveSelf-directedChange Advisory BoardVersion control systemsCloud platformsContainerizationITIL Foundation certificationCommunication skillsOrganizational skillsDetail-orientedCollaborative mindsetCalm under pressure

Required

5–8+ years of hands-on Release Management or similar experience in a technology-focused environment

2–4+ years managing releases across multiple Agile/Scrum teams simultaneously

Proven experience managing 50+ releases annually in a complex, multi-team environment

Strong understanding of SDLC, CI/CD pipelines, and modern deployment practices

Hands-on experience with ServiceNow (or similar ITSM platforms) for change management

Experience participating in and presenting to Change Advisory Board (CAB) meetings

Deep familiarity with Agile/Scrum methodologies and release cadences

Understanding of web and mobile application deployment processes

Knowledge of DevOps practices, automation tools, and deployment strategies (blue/green, canary, rolling)

Experience with version control systems (Git), build tools, and deployment automation

Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is a plus

Exceptional organizational skills — ability to manage multiple concurrent releases without dropping details

Strong communication skills — both written and verbal, with ability to communicate effectively with technical and non-technical stakeholders at all levels (including Directors and VPs)

Proactive and self-directed — anticipates needs, identifies risks early, and drives resolution independently

Calm under pressure — maintains composure during critical releases and incidents

Detail-oriented — ensures accuracy in documentation, approvals, and compliance requirements

Collaborative mindset — builds strong relationships across teams and functions