Scheduling Specialist, Ambulatory Contact Center jobs in United States
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Mass General Brigham · 1 day ago

Scheduling Specialist, Ambulatory Contact Center

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$19.42/hr - $27.74/hr

Mass General Brigham is a not-for-profit organization dedicated to advancing patient care, research, and community service. They are seeking full-time Scheduling Specialists to support various specialties by handling inbound and outbound calls to schedule and reschedule appointments, ensuring high-quality service for patients and providers.

Health CareHome Health CareMedical
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H1B Sponsor Likelynote

Responsibilities

Receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities
Handling 100-200 phone calls per day
Addressing online requests
Completing patient registration to schedule or reschedule appointments

Qualification

Customer serviceMicrosoft productsTech-savvyMulti-taskingEHR systemsOrganizedStandard operating proceduresData entryDetail orientedProblem-solving

Required

High School Diploma or equivalent required
Tech-savvy and comfortable with high volume workloads
Organized and detail oriented
Ability to read and follow standard operating procedures
Ability to multi-task through various programs (using multiple monitors) and problem-solve
Exceptional strong customer service background
Strong knowledge of Microsoft products
Medical office, health care or other relevant experience required
Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required

Preferred

Associates degree preferred
Prior customer service work experience, specifically in a contact/call center environment preferred
Epic or other cloud-based electronic health record (EHR) systems experience desired

Benefits

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth

Company

Mass General Brigham

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Mass General Brigham specializes in providing medical treatments and health diagnostics services.
dateFounded in 1994
location
Somerville, Massachusetts, USA
people-size10001+ employees
web-link
https://www.massgeneralbrigham.org

H1B Sponsorship

Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)

Funding

Current Stage
Late Stage

Leadership Team

E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
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O’Neil A. Britton
Chief Integration Officer, Executive Vice President
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