Jobs via Dice ยท 1 day ago
Desktop Support Technician
Salem, OR
Full-time
Onsite
Entry Level
2+ years expDice is the leading career destination for tech experts, and they are seeking a Desktop Support Technician for their client, V-Soft Consulting Group, Inc. The role involves providing technical support to computer users, troubleshooting hardware and software issues, and documenting solutions for an enterprise environment.
Computer Software
Responsibilities
Provides technical support by telephone, remote technology, and on-site to computer users statewide
Requests are generally logged into the computerized tracking system before escalation
Records solutions in the solutions database or other forms of documentation
Communicates to the affected parties the status of requests
Investigate and diagnose computer-related problems reported by division staff across the state
Assist users with unusual and more complex issues that may be referred from lower-level IS staff
Troubleshoot and resolve hardware issues
Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors
Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts
Performance analysis is conducted regularly on PCs to determine system performance levels
Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user
The information gained from vendor contacts is investigated, evaluated, and tested upon request
This technical information is then made available to all team members for decision-making
This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization
Installations often do not have established procedures and could be the initial installation
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, and troubleshoots, and performs major hardware upgrades
Modifications to software may impact other software
Examples include bios or ROM upgrades, or flashing
Writes installation documentation and maintains knowledge library
Qualification
Required
Two years of experience supporting desktops in an enterprise environment required
Benefits
Medical
Dental
Vision
401(k) plan
Competitive compensation
Company
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Funding
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