The TJX Companies, Inc. · 2 months ago
Manager of Customer Analytics
Framingham, MA
Full-time
Onsite
Senior Level, Lead/Staff
$114K/yr - $148K/yr
8+ years expTJX Companies is a Fortune 100 company and the world’s leading off-price retailer. The Manager of Customer Analytics will lead the development of capabilities within the Consumer & Business Insights team, focusing on customer behavior and retail landscape data to drive business impact and growth opportunities.
ApparelBeautyE-CommerceFashionFurnitureJewelryLocal BusinessRetail
Responsibilities
Lead envisioning future opportunities to leverage and/or enhance customer behavior and retail landscape data to bring incremental value to CBI team and stakeholders, including the identification of external partners
Set strategic focus of team by developing strong, trusting relationships with CBI peers and business partners to identify areas of impact
Integrate data across sources to create compelling and actionable insights, while influencing across stakeholder groups to drive to action
Partner with peer CBI team insights and analytics team leads to identify and lead strategic application and insight generation leveraging customer and retail landscape data
Manage the quarterly earnings release reporting process, ensuring that the customer and marketing drivers of business performance are well understood by our CFO and Investor Relations team
Influence across wide stakeholder base to enhance understanding of the customer base, identify opportunities to drive divisional strategies with customer data
Manage team of four associates responsible for driving results in respective spaces
Qualification
Required
Bachelor's degree; Minimum 8 years of experience in analytics, ideally with a customer or marketing focus
Experience working with large datasets to extract, manipulate and analyze customer data using analytical tools; SQL experience required
Excellent analytical and problem-solving skills with a strong attention to detail
Strong oral and written communicator with proven experience translating analytics findings into business insights and influencing business partners to drive action and optimize business performance
Experience in directing a team to develop, analyze, synthesize and communicate data and insights effectively
Experience influencing across a broad array of internal and external partners
Ability to translate business/marketing problems into analytical approaches
Ability to prioritize multiple, complex projects in a collaborative fast paced environment
Benefits
Associate discount
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long-term disability
Paid holidays/vacation /sick/bereavement/parental leave
EAP
Incentive programs for management
Auto/home insurance discounts
Tuition reimbursement
Scholarship program
Adoption/surrogacy assistance
Smoking cessation
Child care/cell phone discounts
Pet/legal insurance
Credit union
Referral bonuses
Company
The TJX Companies, Inc.
TJX is the leading off-price apparel and home fashions retailer in the U.S.
10001+ employees
H1B Sponsorship
The TJX Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (15)
2023 (15)
2022 (30)
2021 (26)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-08-04IPO
Leadership Team
Ernest Herrman
Chief Executive Officer
Bernard A. Cowens
Senior Vice President and Chief Information Security Officer
Recent News
2025-11-11
2025-11-05
Company data provided by crunchbase