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Bowman Williams · 3 days ago

MSP Level 2 Support Engineer

Manhattan, NY

Full-time

Hybrid

Mid Level

Bowman Williams is a fast-growing Managed Services Provider based in NYC, supporting small and mid-sized businesses with a proactive approach to IT. They are seeking a hands-on MSP Level 2 Support Engineer who enjoys solving problems and collaborating with a team, offering meaningful exposure to projects and strong senior mentorship.

Office AdministrationRecruitingStaffing Agency

Comp. & Benefits

Responsibilities

Provide Level 2 support for desktops, laptops, applications, and Microsoft 365

Troubleshoot issues related to QuickBooks, email, OneDrive, and SharePoint

Participate in projects such as:

Network refreshes

Server upgrades

Data and SharePoint migrations

Collaborate closely with senior engineers and gradually take ownership of project work

Typical workload split: ~50% support / ~50% projects

Qualification

MSP experienceMicrosoft 365AzureNetworkingServer administrationDesktop supportSharePoint managementOneDrive managementQuickBooks supportCollaborationProblem solving

Required

Prior experience working in an MSP environment (required)

MSP experience is a must. Candidates without prior MSP experience will not be considered

True Level 2 capability, or strong Level 1.5 ready to grow

Hands-on experience with: Microsoft 365, Azure, Microsoft Exchange Server, Desktop and application support (Outlook, Word, Excel, QuickBooks), Networking and server administration, SharePoint and OneDrive management