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ITnova · 1 day ago

Project Manager for Enterprise IT Managed Services

Jersey City, NJ

Full-time

Onsite

Senior Level

5+ years exp

ITnova is seeking a Project Manager III to lead the development and execution of a comprehensive Request for Proposal (RFP) process for acquiring a qualified managed services provider for Enterprise IT Operations. The role involves managing information from various IT service towers and ensuring seamless integration with the organization's existing ServiceNow platform.

Cloud Data ServicesDevOpsInformation TechnologySoftware

Growth Opportunities

Responsibilities

RFP Development and Documentation

The Project Manager will develop a comprehensive RFP document that includes, but is not limited to:

IT Service Tower Specifications

IT Catalog Service Tower requirements and integration points

Service Desk operations and support structure

End-User Computing management and support

Server & Storage infrastructure management

Database Management services and administration

Configuration Management Database (CMDB) maintenance and accuracy

ServiceNow platform integration and optimization requirements

Service Level Agreement (SLA) Framework

Define measurable SLAs for each service tower

Establish performance metrics and Key Performance Indicators (KPIs)

Specify reporting requirements and cadence

Define escalation procedures and penalty structures

Include service credit mechanisms for SLA violations

Resource Requirements Section

Dedicated on-site resource specifications include:

Required skill sets and certifications

Minimum experience levels

Coverage hours and shift requirements

Onboarding and transition requirements

Flexible personnel addition framework with:

Process for requesting additional resources

Rate card structure for various skill levels

Ramp-up timeframes for new personnel

Knowledge transfer requirements

ServiceNow Integration Requirements

Current ServiceNow configuration documentation requirements

Integration specifications and API requirements

Data migration and mapping requirements

Reporting and dashboard requirements

Customization and enhancement capabilities

Vendor Qualification Criteria

Required certifications (ServiceNow, ITIL, etc.)

Minimum experience with enterprise environments

References and case studies requirements

Financial stability requirements

Security and compliance certifications

Pricing Structure

Base service pricing models (per user, per device, etc.)

On-site resource pricing (hourly, monthly, annual)

Additional personnel rate cards

One-time implementation and transition costs

Service level-based pricing tiers

Stakeholder Management

Conduct stakeholder interviews to gather requirements

Facilitate requirements gathering workshops

Present RFP drafts for review and approval

Incorporate feedback from IT leadership, operations teams, and finance

Obtain executive sign-off on final RFP document

RFP Process Management

Develop RFP timeline and milestone schedule

Create vendor evaluation criteria and scoring methodology

Draft vendor communication templates and FAQ processes

Coordinate vendor pre-proposal conferences/Q&A sessions

Manage proposal submission process

Lead proposal evaluation and vendor selection activities

Vendor Evaluation Support

Develop comprehensive evaluation matrix

Coordinate proposal review sessions

Facilitate vendor presentations and demonstrations

Support technical due diligence activities

Assist in negotiation strategy development

Prepare recommendation documentation for executive decision

Qualification

RFP DevelopmentServiceNowITIL FrameworkProject ManagementPMP CertificationVendor ManagementContract NegotiationChange ManagementStakeholder EngagementEnterprise IT OperationsCompliance StandardsISO 27001 CertificationSOC 2 Type II Certification