Apply on Employer Site

MedPro Group · 1 week ago

Operations Support Analyst

Fort Wayne, IN

Full-time

Onsite

Senior Level

5+ years exp

MedPro Group is an industry-leading Berkshire Hathaway insurance company dedicated to protecting those who serve and care for others. The Operations Support Analyst will be responsible for managing Business Application service requests, enhancing internal customer service, and contributing to the Software Development Life Cycle activities to support business operations.

Health CareHealth InsuranceInsurance

H1B Sponsor Likely

Responsibilities

Actively contribute to designing, implementing, and administering the tiered support process to reshape our internal customer service approach to match the obsessive client focus we provide our external stakeholders

Triage, coordinate & communicate resolution and disposition of Business Application service requests, including requests for information, training, data updates, bug fixes, and application outages

Assist with identifying potential enhancements received through service tickets or identified in trend analysis to ensure we consider internal stakeholders' needs and recurring issues in our product roadmaps and project prioritization

Contribute, where needed, to the Software Development Life Cycle (SDLC) activities (e.g., requirements, functionality demonstrations, testing, & release management) for training and preparation to support the business after projects go live

Qualification

Property & Casualty insuranceProcess improvementAgile & Waterfall SDLCCustomer service methodologiesCommunication skillsProblem-solving skillsAttention to detailOrganizational skills

Required

Bachelor's degree in business or technology-related field

Minimum of five years of Property & Casualty insurance operations-related experience

Minimum of five years of process improvement and technology delivery experience

Knowledge of Agile & Waterfall Software Development Lifecycle (SDLC) methodologies

Knowledge of customer service and service ticket management methodologies

Excellent written, verbal, and public speaking communication skills

Excellent problem-solving skills with the ability to collaborate with others

Outstanding attention to detail and organizational skills

Company

MedPro Group

Glassdoor3.8

MedPro Group is the national leader in customized insurance, claims, patient safety, and risk solutions for physicians, surgeons. It is a sub-organization of Berkshire Hathaway.

Founded in 1899

Fort Wayne, Indiana, USA

501-1000 employees

https://www.medpro.com/

H1B Sponsorship

MedPro Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)