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American Express · 1 day ago

Director-Digital Product, Product Development

New York, NY

Full-time

Hybrid

Lead/Staff

$144K/yr - $256K/yr

American Express is a company with a long history of innovation and a commitment to its customers and employees. The role involves leading cross-functional teams to develop new products and enhance customer experiences while driving strategic initiatives across the organization.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Lead large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch

Digital product owner for products and processes which span the card product portfolio

Critical participant in concept development, feasibility assessment, and end-to-end customer experience design

Understand business objectives and customer needs and identify creative ways to leverage capabilities and develop new solutions to meet those needs

Lead Consumer-wide strategic initiatives to drive business results, improve customer experiences, reduce operational risk and increase agility in product development

Partner with technology and platform teams on modernization and migration efforts to enhance customer experiences with a focus on flawless delivery of the customer promise

Qualification

Product lifecycle managementScaled agile deliveryBusiness strategy developmentTalent developmentRegulatory complianceRelationship managementCommunication skillsLeadership skills

Required

Self-starter with track record of excelling in a fast-paced environment and simultaneously driving multiple initiatives

Track record of leading and developing talent, passionate about people leadership

Demonstrated ability to drive implementation of multiple, complex, high priority initiatives simultaneously

Comfort with technology, product lifecycle and scaled agile delivery

Skilled at understanding business and customer needs and translating into tech requirements

Keen understanding of the regulatory environment; desire to build controlled processes and mitigate risk

Ability to understand and clearly communicate the details of complex processes and regulatory requirements

Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies

Excellent relationship with Tech, Platform and Product teams, ability to influence and partner for mutually beneficial solutions