BYD North America · 1 day ago
RIDE Services - LAN - Parts Associate
Lancaster CA
Full-time
Onsite
Entry Level
$17.50/hr - $23/hr
2+ years expBYD is a growing company in the electric transit bus industry seeking a Parts Associate. The Parts Associate will be responsible for managing parts orders, tracking inventory, and ensuring customer satisfaction through effective communication and timely updates on parts availability.
AutomotiveBatteryElectric VehicleIndustrial ManufacturingManufacturing
Responsibilities
Under general supervision of the Parts Manager, Supervisor or Parts Lead, the Parts Associate will process all Parts Request Forms and Orders submitted by Customer Service Staff and customers
Provide support in inventory management and stock replenishment by creating PR in CRM
Collaborate with the warranty and warehouse teams
Track records of all parts ordered for their assigned customers and/or technicians and update regularly
Assist Customer with parts availability and pricing in timely manner
Check inventory and ETA, provide updates on the status of orders and deliveries, manage order process from order entry through the end of shipment
Maintain and track all orders in an organized manner, maintain proper documentation
Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays
Handle customer complaints to ensure positive customer experience with related teams
Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues
Provide daily status reporting to Parts Manager/Supervisor/Lead
Perform other duties as assigned
Qualification
Required
Experience in Customer Service and/or Automotive Parts
Minimum of two years' experience
Excellent communication and interpersonal skills
Ability to communicate effectively in person, by telephone, or by email
Experienced with basic computer programs MS Office (Word, Excel, Power Point), SAP and CRM
Willing to constantly improve and learn new processes
Self motivator
Thrive in a fast-paced environment
Ability to present information to small and large groups
Ability to work directly with Customers and possibly in the Customer's environment
Valid driver's license in home state and reliable transportation
Ability to work in various environmental conditions (outdoor training, warehouse environments, etc.)
Ability to sit; use hands to finger, handle, or feel and talk or hear
Frequently required to reach with hands and arms
Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
Must occasionally lift and/or move up to 50 pounds
Specific vision abilities required include close, distance, color, peripheral, depth perception, and ability to adjust focus
Company
BYD North America
Build Your Dreams.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Sherwood News
2025-12-25
Company data provided by crunchbase