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Schweitzer Engineering Laboratories (SEL) · 1 day ago

Automation & SCADA Integration Customer Support Engineer

Illinois - Fairview Heights

Full-time

Onsite

Mid Level

$84K/yr - $144K/yr

3+ years exp

Schweitzer Engineering Laboratories (SEL) is dedicated to providing solutions for protecting and controlling critical electrical infrastructure. As an Automation & SCADA Integration Customer Support Engineer, you will assist customers in automating tasks within power systems and provide support for various SEL products.

ElectronicsLinuxManufacturingOpen SourceSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Maintaining and improving your knowledge of power systems, SCADA, integration system automation, and all related SEL products

Helping customers apply SEL products through visits, demonstrations, training courses and phone contact

Applying principles, theories, standard techniques, and concepts to provide solutions to a variety of problems

Contributing to product specifications, application and testing software, and literature

Participating in SEL marketing and sales activities, industry technical meetings, and conferences

Teaching SEL University courses within core area

Contributing to and reviewing white papers, application guides, industry journals, and technical papers

Interacting with a diverse range of customers, solving technical problems and teaching the best solutions through various channels

Qualification

Power systems automationSCADA protocolsIEC 61131-3 programmingTroubleshooting with WiresharkCommunication skillsCustomer serviceTeamworkProblem-solving

Required

Have a Bachelor's degree in Electrical Engineering or Computer Science (or equivalent engineering degree)

Have 3+ years of experience in power systems automation and communication

Have relevant experience with utility/industrial power systems, focusing on automation, communications, and control, including: SCADA fundamentals and protocols (DNP3, Modbus, SEL, IEC 61850, Ethernet/IP, OPC UA)

RTUs, RTACs, IEDs, SEL Relays (3XX-8XX series)

PLCs, HMIs

Serial (EIA-232, EIA-485) and Ethernet (TCP/IP, UDP) communications

Firewalls, Security Gateways (SEL-362X)

Terminal Servers (SEL-3610), Cellular Routers (SEL-3061 or equivalent), Managed Network Switches, SDN

IEC 61131-3 programming (Structured Text, Continuous Function Chart, Ladder Diagram)

Troubleshooting with Wireshark

Can listen attentively and provide positive, helpful, and professional communication to both internal and external customers

You maintain composure and professionalism under challenging circumstances

Can take on the challenge of unfamiliar tasks and experiment to find new solutions

Can create a positive and motivating working environment for all and the ability to cooperatively work in a team

Are a strong communicator with excellent technical training, speaking, writing, and customer service skills

Can direct daily work activities with general supervision

Model high standards of honesty and integrity

Have the ability to travel up to 30%

Benefits

We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

We offer top tier medical, prescription, dental, vision, life, and disability insurance.

We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.

We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.

Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Company

Schweitzer Engineering Laboratories (SEL)

Glassdoor4.1

SEL is a globally recognized designer and manufacturer of products and solutions that make electric power safer, more reliable, and more economical.

Founded in 1982

Pullman, Washington, USA

5001-10000 employees

http://www.selinc.com/

H1B Sponsorship

Schweitzer Engineering Laboratories (SEL) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (88)

2024 (38)

2023 (51)

2022 (62)

2021 (60)

2020 (51)