Binding Minds Inc. (Certified Disability Owned Business Enterprise) · 3 days ago
Technology Trainer
San Francisco, CA
Full-time
Hybrid
Senior Level
$90K/yr - $120K/yr
5+ years expBinding Minds Inc. is a Certified Disability Owned Business Enterprise seeking a Technology Trainer to design and deliver technology training for attorneys and staff globally. The role involves creating training content, collaborating with technology teams, and ensuring effective utilization of firm technology and applications.
Human ResourcesInformation TechnologyRecruitingStaffing Agency
Hiring Manager
Abhijeet Singh Chandel
Responsibilities
Delivers all training on firm standard hardware and software, as well as specialized legal technology used in the offices, using established Client delivery standards. Training formats include remote group classroom delivery, one-on-one coaching, practice sessions, workshop rollouts, hybrid training, and synchronous virtual facilitation. Serves as the point person for coordinating and ensuring the continuation of ongoing effective new hire technology orientation sessions that are consistent across all offices, and all related training for new staff and attorneys. Provides remote or virtual desk-side training as needed
Creates and prepares training and/or reference materials such as quick reference guides, training manuals, tip sheets, online tutorials, and other e-learning tools and materials
Communicates proactively with end users to ensure learning needs are clarified, effectively addressed, and resolved with appropriate urgency. Ensures end user satisfaction; maintains accountability throughout resolution, including when issues are delegated or handed off
Meets with attorney and staff groups to identify training needs, and designs, delivers, and evaluates customized programs to address them
Regularly applies learning and expertise to develop solutions and processes to anticipate future application issues
Participates in the development of new training programs and initiatives, such as virtual office hours and Tech Tips. Edits and modifies existing firmwide content and develops learning content for small-scale projects as needed
Provides professional interpretation of technology concepts for colleagues through coaching and knowledge sharing
Qualification
Required
Five or more years of experience in technical training and content authoring, including the design, development, and delivery of training programs and reference materials
Strong knowledge of Windows OS required; in-depth knowledge of Microsoft 365 programs, including Word, Outlook, Excel, PowerPoint, Teams, and OneDrive
Skilled in the use of Microsoft Teams, Zoom and other online collaboration tools to facilitate training
Skilled in e-learning authoring software such as Articulate Rise, Camtasia, Snagit, and EasyGenerator
Ability to assess learning needs, identify gaps, and deliver responsive, effective training solutions
Strong service ethic with a proven record of delivering exemplary results to diverse stakeholders
Demonstrated ability to focus on client value in all work
Highly effective verbal and written communications skills, with the ability to engage credibly and diplomatically with all levels of the organization
Strong sense of accountability, over projects and responsibilities, and pro-active issue resolution
Ability to assess information, anticipate issues and outcomes, and make effective decisions
Strong team player skills and ability to work collaboratively with diverse individuals at all levels of an organization
Strong project management skills and the ability to achieve consensus and project results with sometimes incomplete, ambiguous, or sensitive information
High comfort level with demanding stakeholder requirements; ability to maintain professionalism under pressure
Ability to follow instructions and work with high degree of accuracy
Strong technical aptitude and ability to quickly learn new applications
Ability to apply effective independent judgment
Strong organizational skills: ability to manage multiple projects, prioritize work, and meet competing deadlines
Strong work ethic, reliability, and commitment to delivering on promises on time and to expectations
Flexibility regarding work schedule to meet position needs outside of regular business hours; occasional travel required
Ability to lift up to 25 pounds
Preferred
College degree and coursework in information technology, instructional design, or related fields preferred
Recent and relevant certification strongly desired
Knowledgeable in project management standards and guidelines
Law firm or professional services experience strongly preferred
Experience using and administering a Learning Management System (LMS) preferred
Company
Binding Minds Inc. (Certified Disability Owned Business Enterprise)
Binding Minds, Inc is a certified diverse business that promotes “Diverse Hiring at Workplace”.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Saloni Mahajan
Vice President, Client Partnership
Manik Lalit Tiwari
Senior Analyst- Client Partnership
Company data provided by crunchbase