Granicus · 13 hours ago
Customer Success Consultant
United States
Full-time
Hybrid
Mid Level
$61K/yr - $73K/yr
3+ years expGranicus is a company focused on transforming the Govtech industry by connecting governments with their constituents. They are seeking a Customer Success Consultant to support the adoption of their SaaS solutions and ensure clients achieve their business outcomes through strategic guidance and relationship management.
Cloud ComputingCollaborationEnterprise SoftwareGovTechSoftwareVideo Streaming
Responsibilities
Serve as a dedicated strategic advisor to a smaller, high-impact book of business
Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities
Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics
Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments
Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed
Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal
Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value
Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations
Monitor customer health and implement mitigation strategies to reduce churn risk
Identify and nurture expansion opportunities through consultative conversations and strategic planning
Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives
Present tailored value propositions to executive stakeholders
Ability/experience in ability to assist in RFP response process as well as to present in a finalist capacity to a customer
Champion the voice of the customer internally, advocating for product enhancements and service improvements
Contribute to customer reference programs and success story development
Stay current on Granicus product updates, industry trends, and best practices in customer success
Maintain accurate and up-to-date records in CRM and customer success platforms
Follow standardized processes while contributing to continuous improvement initiatives
Track and report on key performance indicators, including engagement, satisfaction, and retention
Qualification
Required
3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients
Proven ability to manage executive relationships and lead strategic planning conversations
Strong analytical skills and comfort with data-driven decision-making
Excellent communication, presentation, and interpersonal skills
Experience with CRM systems (Salesforce preferred) and customer success tools
Willingness to travel up to 25% for client meetings, conferences, and events
Preferred
Familiarity with public sector organizations is a plus
Benefits
Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Company
Granicus
Granicus provides technology that empowers government organizations to create better lives for the people they serve.
1001-5000 employees
H1B Sponsorship
Granicus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$10.3MKey Investors
JMI Equity
2020-12-17Private Equity
2016-08-19Acquired
2014-09-01Private Equity
Leadership Team
Mark Hynes
CEO
Jordan Copland
Chief Financial Officer
Recent News
News is my Business
2025-11-08
Government Technology US
2025-10-24
Company data provided by crunchbase