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Grand Canyon Education, Inc. · 1 day ago

HR Service Center Representative I

AZ Phoenix

Full-time

Onsite

Entry Level

2+ years exp

Grand Canyon Education (GCE) is a rapidly growing educational service company that provides educational, operational, and technological support services to the post-secondary education sector. The HR Service Center Representative I serves as the first point of contact for employees seeking HR support, responding to inquiries and managing HR transactions in the Workday system.

Education

Responsibilities

Provides first tier Human Resources support by responding to incoming employee inquiries, assessing employees’ needs and advising and counseling employees within Company policies and procedures

Creates a positive employee experience while managing inquiries to completion. As necessary, gathers information, researches inquiries, troubleshoots employee issues, communicates and follows up with employees

Logs, reviews and assesses data and ensures HR information on the employee/HR systems and portals are accurate and informs the HRSC management team of inconsistencies

When necessary and/or as directed, escalates employee inquiries, concerns, complaints to appropriate individuals

Assists employees with troubleshooting software navigation issues with regard to self-service and/or HR systems

Qualification

WorkdayCustomer serviceHuman Resources experienceAnalytical skillsInterpersonal skillsTroubleshooting skillsWritten communicationVerbal communicationOrganizational skillsTime management

Required

High School diploma

Minimum two years' experience demonstrating excellent interpersonal, customer service and team-oriented skills. Must be able to maintain a professional and courteous demeanor and have the ability to handle difficult situations and customers in a tactful and diplomatic manner

Prior experience using telephone system or software to field incoming and outgoing calls

Excellent written and verbal communications skills

Detail oriented with a high level of accuracy

Strong analytical, troubleshooting skills with a strong technical aptitude and comfort level accessing and navigating HR software

Self-starter with good organizational, time management. Ability to work in a fast-paced environment and meet deadlines

Two years of prior experience in Human Resources, with an emphasis on generalist, personnel administration or shared service operations