Apply on Employer Site

IDR, Inc. · 2 days ago

Applications/Help Desk Support Specialist

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

IDR, Inc. is seeking a dedicated and empathetic Applications/Help Desk Support Specialist to join one of their top clients in the legal sector. The role involves acting as the primary point of contact for IT requests, providing technical support, and developing end-user device solutions tailored to client needs.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as the primary point of contact for incoming IT requests and manage ticket triage

Design, develop, and implement end-user device solutions tailored to our client's needs

Gather and document user system and software requirements, research and evaluate technology options, and prepare business cases for proposed solutions

Provide both first- and second-level technical support, resolving incidents and processing changes in alignment with established Service Level Agreements (SLAs)

Collaborate with all IT teams and end users to support effective, reliable, and secure end user device solutions

Qualification

Desktop supportTicketing systemsMicrosoft Office 365Document management systemsAnalytical skills

Required

Minimum of 3 years experience in a help desk, support, legal assistant or similar role, or an associate degree with at least 1 year of experience in a similar role

Experience in desktop support roles in a Windows environment

Familiarity with Microsoft Office 365 and Audio Visual systems

Experience working with document management systems such as Laserfiche

Hands-on experience working with ticketing systems

Strong analytical skills and process improvement abilities

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)