Apply on Employer Site

SB CLINICAL PRACTICE MANAGEMENT PLAN INC · 1 day ago

Customer Service Representative, Lead

St James, NY

Full-time

Onsite

Mid, Senior Level

$20.13/hr - $25.16/hr

4+ years exp

SB Clinical Practice Management Plan Inc. is seeking a Customer Service Representative, Lead for their Stony Brook Children’s Service. The role involves leading call center staff, managing operations, and ensuring efficient scheduling of patient appointments.

Hospital & Health Care

Responsibilities

Oversees call center staff and must have ability to perform all jobs under his/her lead

Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, and completing system audits and analyses

Works closely with office manager to troubleshoot issues with patient registration and scheduling

Monitors the assignment of duties to staff and makes required adjustments to optimize efficiency within the call center

Screens medical calls and answers routine phone inquiries

Schedules patient appointments in computer system

Ensures that physician schedules are full at all times; calls new consults, wait lists and schedule patients appropriately

Resolves insurance authorization issues

Recommends disciplinary action of call center to office manager

Perform all other duties as assigned by management