The Timken Company · 1 day ago
Customer Support Rep
Los Alamitos, CA
Full-time
Onsite
Entry Level
$53K/yr - $60K/yr
1+ years expThe Timken Company is a leading organization focused on improving the efficiency and reliability of machinery. They are seeking a Customer Support Rep to develop and maintain positive customer relations, provide world-class customer service, and support sales efforts while ensuring compliance with company policies.
Mechanical Or Industrial Engineering
Responsibilities
Ensure Customer Master File is accurate for assigned accounts; understand Customers purchasing methods; ensure responsive and accurate order fulfillment; identify system / process improvement needed
Provide prompt replies to quotation requests, order inquiries and complaints
Develop internal service plan aligned with Sales strategy by recommending and implementing support tactics tailored to Customers business
Support Sales during contract negotiation by reviewing proposals and terms, and coordinating internal positions thereto
Monitor ongoing compliance to contract terms and recommend corrective actions, where required
Attend Trade Shows, which includes travel, input and planning. Visit customer facilities with program managers and sales representatives providing representation of Timken
Act as resource for Customer Service team by providing guidance and training to team members, were applicable.Review documentation from Customs brokers and freight forwarders to ensure company instructions are being followed and shipments are delivered in a timely fashion. Ensure compliance with U.S. Import & Export regulations
Review quote requests with Sales before sending to the customer
Administer Government & Commercial contracts at Bii
Serve as a liaison with Customer Service, Engineering, Production, Quality, etc… to ensure accurate processing of external and internal customer requirements.Provide support during Customer & Government property audits as needed
Qualification
Required
Min. High School
1+ years' experience in Aviation/Aerospace industry or related
Flexibility within a dynamic, fast paced environment
Excellent oral and written skills
Customer Service Experience
Highly organized and detail-oriented self-starter
PC Literate (PowerPoint, Word, Excel, essential)
Preferred
Bachelor's degree preferred
Knowledge of Customer Relationship Management System desirable
Company
The Timken Company
The Timken Company provides friction management and power transmission solutions for many major market segments.
10001+ employees
H1B Sponsorship
The Timken Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (3)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$652.07M2024-05-16Post Ipo Debt· $652.07M
1978-01-13IPO
Leadership Team
Richard Kyle
President and Chief Executive Officer
Michael Discenza
Vice President & Chief Financial Officer
Recent News
2026-01-07
MarketScreener
2025-08-25
Morningstar.com
2025-08-22
Company data provided by crunchbase