Manulife · 2 weeks ago
New Business Support Operations Associate
Boston, MA
Full-time
Hybrid
New Grad, Entry LevelManulife is a leading international financial services provider, and they are seeking a New Business Operations Associate to join their team. The role involves providing excellent service and support while facilitating client fund movements and ensuring a positive client experience.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Responsible for following up on participant rollovers in a timely manner
Responsible for responding to emails and other participant inquiry in a timely manner
Work directly with financial intermediaries to ultimately channel assets into John Hancock
Connect with Third Party Administrators and Plan Sponsors to facilitate rollover process
Complete daily and weekly operational activities while following department policies and procedures
Respond to routine inquiries from various operation teams both internal and external
Oversee data integrity requirements
Proactively share knowledge to ensure team objectives are met
Qualification
Required
Bachelor's degree, excellent opportunity for a New Graduate!
Excellent written communication, Phone demeanor, and customer service skills
Knowledge of financial services is a plus!
Preferred
Strong written and verbal communicators
Continuous learners
Team player
Driven
Passion for customer service
Good analytical and problem-solving skills
Ability to learn quickly
Detail oriented with the ability to quickly coordinate, prioritize, and work within a multiple task environment
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
Full range of statutory leaves of absence
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
Founded in 1887
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31B2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Steve Finch
President and CEO, Manulife Asia
Recent News
2026-01-21
Company data provided by crunchbase