John Hancock · 1 day ago
New Business Support Operations Associate
Boston, MA
Full-time
Hybrid
New Grad, Entry LevelJohn Hancock is a leading international financial services provider, and they are seeking a New Business Operations Associate to join their team. This role involves providing excellent service and administrative support to enhance client experiences, including managing participant rollovers and ensuring data integrity.
Financial ServicesMedicalSecurity
Responsibilities
Responsible for following up on participant rollovers in a timely manner
Responsible for responding to emails and other participant inquiry in a timely manner
Work directly with financial intermediaries to ultimately channel assets into John Hancock
Connect with Third Party Administrators and Plan Sponsors to facilitate rollover process
Complete daily and weekly operational activities while following department policies and procedures
Respond to routine inquiries from various operation teams both internal and external
Oversee data integrity requirements
Proactively share knowledge to ensure team objectives are met
Qualification
Required
Bachelor's degree, excellent opportunity for a New Graduate!
Excellent written communication, Phone demeanor, and customer service skills
Knowledge of financial services is a plus!
Preferred
Strong written and verbal communicators
Continuous learners
Team player
Driven
Passion for customer service
Good analytical and problem-solving skills
Ability to learn quickly
Detail oriented with the ability to quickly coordinate, prioritize, and work within a multiple task environment
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
Full range of statutory leaves of absence
Company
John Hancock
John Hancock provides financial solutions, including life insurance, mutual funds, and long-term care insurance.
Founded in 1862
10001+ employees
H1B Sponsorship
John Hancock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (53)
2023 (44)
2022 (53)
2021 (45)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
H
Hector Martinez
Head of Insurance
Recent News
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