People Encouraging People ยท 1 week ago
Office Coordinator
Baltimore, MD
Full-time
Onsite
New Grad, Entry LevelPeople Encouraging People is a non-profit behavioral healthcare corporation dedicated to providing life-transforming rehabilitation and support services to people who are disabled or disadvantaged. The Office Coordinator is responsible for ensuring a welcoming environment, engaging clients, and maintaining safety protocols while providing administrative support. This role is crucial in fostering community and compliance with agency policies.
Health CareNon ProfitRehabilitation
Hiring Manager
Ryan Webb
Responsibilities
Create a warm, respectful, and inclusive front office presence that promotes trust and belonging
Actively engage clients using trauma-informed communication and relational approaches
Support clients in integrating into the community with positive behavior and social norms
Build rapport and mentor clients who may be struggling with group dynamics or behavioral expectations
Model respectful, non-judgmental, and compassionate behavior at all times
Implement and monitor check-in/check-out protocols to ensure controlled and safe access to the building
Conduct regular walkthroughs of interior and exterior spaces (offices, hallways, bathrooms, courtyard, parking lot, exterior grounds etc.) to assess for safety concerns and maintenance needs
Identify early signs of client distress, crises, or conflict; initiate appropriate support responses and follow de-escalation protocols
Develop and enforce healthy norms using a harm reduction approach, while ensuring regulatory and standards compliance, for example:
Enforcing a no smoking ban within 25 feet of building entrances, while offering smoking cessation support and alternative areas where smoking is permitted
Conducting bag checks and personal items searches with great care and respect of privacy, explanation of the purpose, and not more than what is necessary to ensure a safe environment
Removing dangerous items and persons from the premises, such as offering alternatives that reduce harm to people or property
Actively collaborate with staff to flag potential risks and ensure follow-up with clients
Answer and direct phone calls, emails, and faxes according to protocols
Perform office tasks including mail distribution, room restocking, key management, client ID badge creation, and deliveries
Support managers in implementing building policies and procedures
Document incidents thoroughly and accurately; participate in follow-up actions as needed
Maintain confidentiality and share sensitive information only on a need-to-know basis
Perform other miscellaneous tasks as required by the Office Manager
Qualification
Required
High School Diploma and/or equivalent professional experience working in a role related to behavioral health, human services, customer service, or safety/security
Proactive, assertive engagement
Strong interpersonal skills
Communicate clearly and effectively in both written and verbal communication
Professional attitude and appearance
Ability to demonstrate genuine care and concern and develop trust-based relationships
Conflict early identification, de-escalation, and management
Ability to correctly interpret and enforce policies and procedures
Multitasking and flexibility to changing priorities
In urgent situations, ability to function decisively, with authority and be resourceful
Walk and stand for extended periods of time
Lift and carry deliveries, supplies, and other items as needed (up to 25 lbs)
Knowledge and comfort working with individuals with mental health disorders and/or substance use with a non-stigmatizing, supportive approach
90 days training required for effective performance. Within 90 days of employment, successfully complete training/certification and demonstrate proficiency in: Mental Health First Aid, CPR, First Aid, AED, Naloxone and Overdose Prevention
Proficiency in using technology, including Microsoft Office applications, office equipment (printers, fax machines, scanners, etc.)
Company
People Encouraging People
People Encouraging People is a non-profit behavioral healthcare corporation that provides rehabilitation and support services.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase