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North American Properties · 1 day ago

Senior Property Manager at Last Mile Investments

United States

Full-time

Remote

Senior Level

5+ years exp

North American Properties is a real estate investment management platform focused on creating valuable and meaningful real estate experiences. The Senior Property Manager will manage a portfolio of assets, ensuring effective operations and tenant relations while coordinating with various stakeholders.

Real Estate

Comp. & Benefits

Responsibilities

Manage the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, landscaping, snow removal, parking lot sweeping, tenant build-out and other shopping center operations

Complete periodic site visits and complete documented property inspections in the required software

Develop operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property

Complete monthly variance reporting identifying causes and forecast of variance on property related expenses

Review monthly accruals to support the accounting team and make modifications and provide comments, as necessary

Interface with internal operations team members to assure spaces are in lease ready conditions. Preparation of vacant units ensuring utilities have been turned on, ordering HVAC surveys, and addressing any required maintenance or repairs

Issue Notice of Delivery and Tenant Welcome letters as well as Rent Commencement Notices to all new tenants; save/distribute to required internal stakeholders

Oversee tenant upfits and maintain regular communication regarding tenants anticipated Open for Business dates and communicate such updates to internal stakeholders

Maintain accurate records of current space conditions including roof, HVAC, utilities other items as necessary

Engage, contract, supervise and approve invoices for all goods/services required to maintain the properties up to company and owner standards. Attach necessary backup documentation to all invoices in company’s accounts payable software to obtain property invoice approvals. Manage bill-backs of tenant-related expenses, where applicable

Develop a network of vendors who are available for emergencies and be available 24-hour, 7 day a week as needed

Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management

Regularly approve property invoices and complete travel reimbursement in a timely manner

Forecast and manage replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc

Collaborate with other departments within the company to provide a team approach to the management of real estate

Manage all construction projects, capital improvements and Landlord required related work for properties within Property Manager’s portfolio

Conduct Tenant move-out walk throughs and process all required move-out forms and distribute to internal and external stakeholders promptly thereafter

Audit property related utilities to identify correct general ledger coding and to reduce slippage

Update and maintain accurate data pertaining to Property Snapshots

Cover/support other Property Management staff during their PTO

Attend and be engaged in all required and recurring meetings

Act as a liaison for the company during all legal proceedings

Facilitate and support any required procedures for any property dispositions and/or acquisitions

Regular pursuit of timely rent collections including collection of any bill-backs required by tenant leases

Pursuit of tenant sales and inputting data into Tenant Sales Tracker; consistent engagement with tenants to identify their sales performance as it relates to their specific stores, districts and markets

Be able to reference and understand property related documents such as ALTA surveys, PCA reports, REA agreements, zoning reports, etc

Act as a company liaison for any local governance and work to cure any government deficiency, where applicable

Prepare the properties, where applicable, and facilitate support to tenants and vendors during any natural or socioeconomical disasters

Manage tenant relations and coordinate requests for repairs and maintenance while analyzing lease clauses pertaining to Landlord and Tenant obligations

Enforce tenant lease obligations and compliance by ensuring tenants are submitting their HVAC and grease trap maintenance records and/or other required building systems repairs and maintenance

Coordinate and facilitate support to support Construction Team for capital improvements and Landlord required related work

Keep abreast of new technologies, systems and procedures related to Property Management

Mentor and assist Assistant Property Managers and Property Managers with their daily roles and properties

Qualification

Commercial property managementYardi VoyagerBudget developmentMicrosoft Office SuiteTenant relationsAnalytical skillsMulti-taskingClient-oriented attitudeCommunication skillsAttention to detail

Required

5-7 years of relevant work experience, preferably with emphasis on commercial retail assets

Intermediate proficiency in Microsoft Office Suite and Yardi Voyager, or similar

Demonstrated ability to manage a fast paced, deadline driven environment

Demonstrated ability to multi-task and prioritize assignments while delivering consistent quality work

High level of attention to detail and accuracy

Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, tenants, clients and the public whether contact is by mail, telephone or in person

Demonstrated ability to work with little supervision and seek help when needed

Demonstrated ability to build strong internal and external relationships

Strong analytical and communication skills