Golden Gate Regional Center (GGRC) ยท 1 day ago
IT Business Analyst - SaaS Solutions
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$76K/yr - $91K/yr
5+ years expGolden Gate Regional Center (GGRC) is looking to hire an IT Business Analyst specializing in Software-as-a-Service (SaaS) Solutions. The role involves partnering with IT and other departments to analyze business requirements, improve operational efficiency, and ensure effective and secure SaaS applications are in place.
CommunitiesNon ProfitService Industry
Responsibilities
Collaborate with business stakeholders to gather and document requirements for SaaS solutions
Analyze business processes and identify opportunities for improvement through technology solutions
Support the evaluation, selection, and implementation of SaaS applications, including requirements definition, vendor assessment, and rollout planning. Work closely with the IT team to ensure that SaaS solutions are effectively integrated with existing systems
Work with the teams as assigned to ensure SaaS solutions comply with organizational standards related to data security, privacy, accessibility, and regulatory requirement
Conduct market research to identify the best SaaS solutions that meet the company's needs
Develop and maintain documentation for business processes, requirements, and SaaS solutions
Provide training and support to end-users on SaaS applications
Monitor the performance of SaaS solutions and recommend enhancements as needed
Stay up to date with the latest industry trends and technologies to ensure that we remain competitive
Qualification
Required
Bachelor's degree in Business Administration, Information Technology, or a related field
5+ years of experience in Information Technology, preferably in SaaS solutions
Proven experience as a Business Analyst, preferably with a focus on SaaS solutions
Strong knowledge of SaaS platforms and business analysis methodologies
Understanding of Single Sign-On (SSO) concepts and implementations
Knowledge of REST APIs and system integrations
Understanding of accessibility and data privacy principles
Excellent communication and interpersonal skills
Ability to work effectively with both technical and non-technical stakeholders
Strong problem-solving and analytical skills
Initiative
Customer Service Orientation
Attention to detail
Analytical thinking
Organizational ability
Time management
Collaboration/teamwork
Adaptability
Preferred
Experience in nonprofit, healthcare or human services environments
Experience or working knowledge of SCIM (System for Cross-domain Identity Management)
Experience in system administration within SaaS environments
Experience in multi-cultural settings and/or multi-lingual capacity
Benefits
Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
10% employer contribution to a 403(b) retirement account to help you save for the future!
13 vacation days
15 sick days
11 paid holidays
6 personal holidays
Up to 5 paid days for continuing education
Company
Golden Gate Regional Center (GGRC)
Golden Gate Regional Center is a state-funded nonprofit organization serving individuals with developmental disabilities in Marin, San Francisco and San Mateo counties.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase