Uber · 1 day ago
Senior Customer Support Specialist, Earner Regulatory Escalations
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$27.25/hr - $27.25/hr
1+ years expUber is a leading transportation network company that focuses on providing high-quality support as a core feature of its product experience. The Senior Customer Support Specialist will resolve customer issues, investigate root causes, and communicate effectively with stakeholders to enhance customer satisfaction.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
Investigate case details to determine the root cause of issues
Learn and master multiple applications and resources including contact management systems and knowledge bases
Communicate quickly and effectively to internal and external stakeholders
Triage and escalate urgent issues in order to drive them to resolution
Complete thorough documentation and notation on customer contacts and trends
Provide feedback to leadership and program teams regarding processes and trends
Qualification
Required
FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment (with focus on modalities associated with specific LOB)
FOR EXTERNALS: At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment (with focus on modalities associated with specific LOB)
Comfortable operating in multiple modalities
Language proficiency (basic English may be required)
Preferred
Ability to work weekends, holidays, and outside a standard business hour shift
Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods
Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another
Strategic problem solving - You can leverage multiple resources to inform and support critical decisions
Excellent organization - You effectively prioritize work to target the highest-impact issues first
Optimism - You are motivated by a challenge, and you approach problems with a positive attitude
Ability to remain calm under pressure - You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations
Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
Bachelor's Degree in Business, Communications, English, or Journalism
High flexibility - When the only constant is change, you're ready to roll with the punches
Professional / executive communications experience via multiple modalities
Benefits
Eligible to participate in Uber's bonus program
May be offered other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-08
2026-01-08
Business Insider
2026-01-07
Company data provided by crunchbase