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WalkMe · 1 day ago

Renewal Manager (Japanese Speaking)

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

$145K/yr - $160K/yr

3+ years exp

WalkMe, an SAP company, is a pioneer in Digital Adoption Platforms, helping businesses maximize their digital assets. The Renewal Manager will manage the renewal process, build strong client relationships, and identify upselling opportunities to ensure client satisfaction and retention.

AnalyticsE-LearningGuidesPredictive AnalyticsProduct DesignProduct ManagementProductivity ToolsSoftware

Work & Life Balance

Responsibilities

Own and manage the end-to-end renewal process for a defined Book of Business

Report to senior management on the portfolio of accounts, focusing on renewal attainment and recommended course corrections

Maintain accurate and up-to-date records of client interactions and renewal statuses

Provide regular reports and forecasts to leadership regarding renewal pipeline, risks, and opportunities

Implement strategies to increase customer retention and reduce churn through the defined renewal processes

Partner with Account Executives and Customer Success Managers to sell multi-year subscription renewals and demonstrate the business value of the software subscription & services

Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client and directly negotiate all terms with client procurement teams

Prepare proposals, including renewal rate calculations, and order form preparation and utilize frameworks for exceptions for approvals

Work closely with Install Base leadership, finance, legal & Order Management to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions

Respond to questions from Customer Success Managers, Account Executives and WalkMe leadership on any aspect of the renewal

Qualification

B2B SaaS renewals experienceSalesforce.comNegotiation skillsFluency in JapaneseProject managementCommunication skillsProblem-solvingTime managementMentoringCreativity

Required

3 years of B2B SaaS renewals experience working with large, enterprise-level accounts (> $100k ACV) from a similar role (such as customer success, account management, SDR, BDR, or a related role)

Experience in driving renewals with predictability and delivering against targeted gross retention rates

Ability to negotiate terms for complex deals while maintaining great client relationships

Superior time management skills; excellent attention to detail

Extensive experience managing clients with Salesforce.com

Demonstrate creativity and efficiency in your role by using A.I. to succeed

Ability to adapt quickly in a fast-paced environment, but also an interest in helping build & rollout sustainable processes

Ability and willingness to mentor and coach junior renewal team members

Proactive attitude with a focus on problem-solving and exceeding client expectations

Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience

Fluency in written and spoken Japanese is required

Benefits

Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.

Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.

Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.

Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.

WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.

WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.

WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.

Robust Retirement Contributions: Ask HR about the specific offerings for your region!