Xylem · 1 day ago
RMA Technician
Morrisville, NC
Full-time
Onsite
New Grad, Entry LevelXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The RMA Technician will support various RMA activities including testing returned units, conducting failure analysis, and determining root-cause while ensuring effective communication with customers and coworkers.
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Responsibilities
Test, diagnose, and evaluate product issues using engineering analysis techniques
Must be able to communicate issues effectively in both oral and written terms when testing, diagnosing, evaluating and repairing returned products with customers and internally with coworkers
Hands on hardware troubleshooting and stress testing of systems and components; good working knowledge of electronic device testing equipment, fixtures and device evaluation and trouble-shooting procedures
Ability to interpret and assist with product/component electrical drawings, schematics, component specifications, product assembly drawings and bills of material structures
Ability and aptitude for using electrical engineering test instruments and test equipment (e.g. Multimeter, Oscilloscope, LCR meters, Network Analyzers, data loggers, test fixtures….)
Appreciation for basic electrical and mechanical safety and adherence to best practices regarding industrial hygiene and workplace safety
Ability to use general Office Applications (Word, Excel, PowerPoint …) and additionally interest/aptitude to learn ECAD applications (e.g. schematic capture and layout)
Ability to perform basic mathematical calculations required in electrical engineering
Qualification
Required
Associates degree (2 yr.) in Electrical Engineering Technology or similar related field, or High School diploma plus applicable Military Avionics/Electronics Training/Qualification or equivalent and related experience
Extremely dependable and productivity minded; able to work with minimal supervision
Excellent mechanical and electrical aptitude/interest and manual dexterity
Understanding of moderate assemblies and interactions (i.e. fits and finishes); Spatial relations capability and established trouble-shooting skills a must
Flexibility and willingness to work across multiple engineering disciplines as needed (e.g. electrical/ mechanical / manufacturing)
Highly organized and assertive; capable of managing multiple competing priorities
Work effectively with diverse team members in a collaborative team environment
Ability to test, diagnose, and evaluate product issues using engineering analysis techniques
Must be able to communicate issues effectively in both oral and written terms when testing, diagnosing, evaluating and repairing returned products with customers and internally with coworkers
Hands on hardware troubleshooting and stress testing of systems and components; good working knowledge of electronic device testing equipment, fixtures and device evaluation and trouble-shooting procedures
Ability to interpret and assist with product/component electrical drawings, schematics, component specifications, product assembly drawings and bills of material structures
Ability and aptitude for using electrical engineering test instruments and test equipment (e.g. Multimeter, Oscilloscope, LCR meters, Network Analyzers, data loggers, test fixtures)
Appreciation for basic electrical and mechanical safety and adherence to best practices regarding industrial hygiene and workplace safety
Ability to use general Office Applications (Word, Excel, PowerPoint) and additionally interest/aptitude to learn ECAD applications (e.g. schematic capture and layout)
Ability to perform basic mathematical calculations required in electrical engineering
Preferred
Statistical analysis/inference training expertise would be beneficial
Training and familiarity with hand soldering processes and related tools
Training and certification in IPC and or JEDEC soldering standards would be beneficial
Ability to code custom test applications is a plus
Benefits
Paid Volunteer Program, Xylem Watermark
Inclusion and belonging
Employee Resource Groups (ERG)
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
Founded in 2010
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
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2025-10-07
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