Atrium ยท 1 day ago
Bilingual Customer Service Representative - 159574
Westfield, NJ
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrAtrium is a people-centric organization that values collaboration and innovation. They are seeking a Bilingual Customer Service Representative to provide outstanding service to customers by responding to inquiries, resolving complaints, and managing accounts using CRM systems.
Real Estate
Responsibilities
Interact with customers via phone, email, or in person to address inquiries and provide information about products and services
Enter orders, cancel accounts, and obtain details of complaints using CRM software
Keep detailed records of customer interactions and transactions
Ensure appropriate changes are made to resolve customer issues
Contact customers regarding claim investigations or planned adjustments
Refer unresolved grievances to designated departments
Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
Complete contract forms and prepare change of address records using computers
Qualification
Required
Proficiency with CRM systems
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Attention to detail and accuracy in record-keeping
Problem-solving abilities
Experience handling customer complaints and inquiries
High school diploma required
Preferred
Bachelor's degree preferred
Benefits
Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
Company
Atrium
Atrium is a global WBENC-certified Talent Solutions and Extended Workforce Management leader.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Caylon Joiner
Talent Acquisition Partner
Shannon Mooney
Managing Director, Strategic Partnerships
Company data provided by crunchbase