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NEOGOV · 5 days ago

IT Support Technician 2 (Project)

King County - Shoreline, WA

Full-time

Onsite

Mid Level

$52K/yr - $70K/yr

NEOGOV is seeking an IT Support Technician 2 to join the Washington State Department of Transportation (WSDOT). This role involves performing routine technical IT tasks related to the onboarding and offboarding of IT assets, ensuring the agency can support high-profile transportation infrastructure projects effectively.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Update records for asset onboarding, asset movement, and asset disposal. Assets include but are not limited to tablets, laptops, desktop PC, printers, handheld devices, iPads, servers, hubs, switches, bridges, routers, and software

Perform the physical unpacking of hardware and the entry of assets into the asset management system

Install operating systems and TSD approved software on devices

Prepare assets for surplus property disposal; perform the sanitization of equipment prior to disposal

Physically visit region locations to discover and verify assets in support of asset tracking and documentation

Audit and modify asset records for the movement of equipment by Field Services technicians ensuring that they are completing all appropriate paperwork and associated documentation

Manage and reconcile the biennial physical inventory of the IT related hardware for the NWR and UMAM Program offices

Provide updates to IT management and assist with the final report for management review and signoff

Complete assigned service tickets relating to routine tasks

Diagnose application, hardware, and software issues

Complete routine purchases using agency purchasing card, process and reconcile transactions

Qualification

IT Systems SupportTechnical SupportProblem SolvingCommunicationService-OrientedGrowth Mindset

Required

Experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software/hardware

Experience supporting Microsoft Operating Systems, Microsoft O365, iOS, and standard Adobe products

Experience providing technical consulting and performing installation of IT hardware and software

Experience effectively communicating and providing assistance to a diverse set of information technology peers

Actively demonstrates a commitment to learning and growth

Takes action to meet the needs of others

Benefits

Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.

Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!

Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.

Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more.

Insurance Benefits – Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation – State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security – All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness – If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays – Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Sick Leave – Full-time employees earn eight hours of sick leave per month.

Vacation (Annual Leave) – Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.

Military Leave – Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave – Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.

Additional Leave