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GEICO · 1 month ago

Customer Service Representative (Active Personal Lines license -OR- P&C license required)

Tampa, FL

Full-time

Hybrid

Entry Level

$27/hr - $33.07/hr

1+ years exp

GEICO is a renowned insurance company that offers a rewarding career with endless possibilities. As a Customer Service Representative, you will provide reassurance and solutions to customers regarding their insurance needs, ensuring a positive experience through effective communication and problem resolution.

Auto InsuranceFinancial ServicesGovernmentInsuranceInternetMobile

No H1B

Responsibilities

Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations

Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience

Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling

Make a real difference by resolving issues and enhancing customer satisfaction

Qualification

Active Personal Lines licenseProperty & Casualty licenseCustomer serviceProblem-solvingMulti-taskingComputer proficiencyMicrosoft Office SuiteInterpersonal skillsCommunication skillsAdaptabilityAttention to detail

Required

Active Personal Lines license or Property & Casualty license required

High School Diploma required

Up to 3 years of prior relevant customer facing and/or service experience

Minimum 2 years of customer facing work experience or Associates Degree and minimum 1 year of customer facing work experience or Bachelor's Degree and minimum 3 months of customer-facing experience

A passion for providing outstanding customer service

Strong interpersonal, communication, and problem-solving skills

Adaptability and attention to detail in a dynamic environment

Ability to prioritize and multi-task, while navigating through multiple business applications

Computer proficiency, including familiarity with Microsoft Office Suite

Flexibility to work evenings, weekends, and holidays as needed

Preferred

College Degree (2-4 year) preferred

Benefits

Comprehensive healthcare and well-being support available on Day 1.

401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.

Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.

Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Company

GEICO

Glassdoor2.7

GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.

Founded in 1936

Chase, Maryland, USA

10001+ employees